Role Description

Job Summary

We are seeking a Desktop Support Engineer with robust expertise in Desktop Support and working knowledge of Windows environments. The role involves providing end-user support, troubleshooting hardware and operating system issues, managing endpoint devices, resolving ServiceNow tickets, and ensuring smooth IT operations across the organization.

Key Responsibilities

- Provide end-user Desktop Support services for laptops, desktops, mobile devices, and peripheral equipment.
- Troubleshoot and resolve hardware, operating system, software, and connectivity issues in a timely manner.
- Install, configure, and support Windows-based endpoint devices and business applications.
- Review, prioritize, resolve, and close incidents and service requests through the ServiceNow queue.
- Perform moves, adds, and changes for hardware and software assets.
- Diagnose computer malfunctions, identify root causes, and implement appropriate resolutions.
- Coordinate repairs with OEM vendors and external repair facilities when required.
- Support installation and replacement of hardware components and peripherals on enterprise laptops and desktops.
- Assist with Windows operating system deployment activities, including image deployment and endpoint provisioning.
- Provide technical support to users through effective communication and customer service practices.
- Maintain accurate documentation of incidents, solutions,



and support activities.
- Mentor and assist team members in troubleshooting and support-related activities.

Required Skills

Proficient

- Desktop Support

Intermediate
- Windows

Qualifications & Experience

- Degree or coursework in Computer Science, Information Technology, or a related field.
- Experience troubleshooting and resolving hardware and operating system issues on endpoint devices.
- Good telephone, communication, and interpersonal skills.
- Understanding of networking concepts and enterprise IT support practices.
- Ability to prioritize workload, manage multiple tasks, and meet deadlines.
- Strong analytical and problem-solving abilities with attention to detail.

Skills & Attributes
- Strong interpersonal and communication skills.
- Customer-focused approach with excellent technical troubleshooting capabilities.
- Ability to rapidly understand complex issues and provide practical solutions.
- Strong organizational and time-management skills.
- Methodical approach with attention to detail.
- Ability to work independently and collaboratively within a team environment.
- Experience mentoring and training colleagues across different competency levels.

Skills Cloud Infrastructure, Infrastructure Support, Microsoft 365, Microsoft Intune, Active Directory, Customer Support, Microsoft Office, Production Support

📌 Desktop Support Engineer (Bengaluru)
🏢 UST
📍 Bengaluru