Eligibility & Desired Skills:

Must have experience in logistics o Minimum 3 years of experience in Delivery Manager role (preferred)

o Should have handled a Span of 50 Plus Staff ( Team Size )

o Customer Focus o Excellent Leadership skill o Excellent Communication, Influencing and Negotiating skills o Performance Management & People Development o Business Acumen o Planning & Organizing o Analytical Thinking & Decision-Making Skills o Flexibility & Resilience o Achievement orientation & Withstanding Pressure o Ownership & Accountability for results Ready to work in any shift / day

✓ To manage end to end skillset operations in line with the Unit objectives OR company plan thereby contributing to

✓ business performance improvement

✓ Managing & improving Customer Experience - Managing SLAs, AHT,



Utilization,

Outliers, Attendance, and Attrition

✓ Effective Management of Budgets and Commercials.

✓ Client Management through effective SLA monitoring, query resolution and weekly connects.

✓ Employee Development & improvement of Employee satisfaction index

✓ Succession Planning

✓ Process and Productivity Improvements - Performance reviews

✓ Work in collaboration with the Quality / Work force planning & HR teams

✓ Daily, weekly, and monthly reporting

✓ Effective Floor Management during volume processing and TAT deadlines

📌 Delivery Manager (Hyderabad)
🏢 Tata Consultancy Services
📍 Hyderabad