Candidate must have 15+ years of IT industry experience with proven success in managing large-scale delivery portfolios, global delivery teams, client relationships, and business growth initiatives.

Required Skills & Experience

- Lead a delivery cluster comprising multiple accounts, programs, and strategic clients.
- Own end-to-end delivery responsibility including:
- Delivery Excellence
- Customer Satisfaction
- Revenue Management
- Profitability Management
- Resource Optimization
- Risk Management
- Experience managing:
- Large-scale Digital Transformation Programs
- Salesforce Programs
- Cloud Transformation Initiatives
- Enterprise Application Delivery
- Managed Services Engagements
- Strong expertise in:
- Portfolio Management
- Program Governance
- Delivery Management
- PMO Governance
- Executive Reporting
- Demonstrated experience in:
- Multi-million-dollar portfolios
- Global Delivery Models
- Offshore-Onsite Delivery Management
- Multi-vendor environments
- Robust understanding of:
- Agile Delivery
- Waterfall Delivery
- Hybrid Delivery Models
- Product-Based Delivery Models
- Experience in managing delivery KPIs:
- Revenue
- Margin
- Utilization
- CSAT
- Employee Satisfaction
- Delivery Quality
- Responsible for forecast planning, capacity planning, resource planning, and succession planning.
- Expertise in:
- Escalation Management
- Risk Management




- Issue Resolution
- Stakeholder Communication
- Strong knowledge of:
- Salesforce Ecosystem
- Cloud Technologies
- AI & Automation
- Digital Transformation Programs
- Experience driving operational excellence and continuous improvement initiatives.
- Strong leadership and people management capabilities.

Key Responsibilities*

- Lead and manage a portfolio of strategic accounts and delivery programs.
- Own customer delivery commitments and business outcomes.
- Establish delivery governance frameworks and review mechanisms.
- Ensure successful delivery of projects within scope, budget, and timelines.
- Drive customer satisfaction and long-term client relationships.
- Manage delivery risks, escalations, dependencies, and mitigation plans.
- Collaborate with Sales, Presales, Practice, and Account teams for growth opportunities.
- Drive account mining, upselling, and cross-selling opportunities.
- Monitor portfolio financials including revenue, margin, utilization, and forecasting.
- Build high-performing delivery teams and leadership pipelines.
- Ensure compliance with quality standards, security policies, and organizational governance.
- Sponsor innovation, automation, and continuous improvement initiatives.
- Participate in executive steering committee meetings and customer governance reviews.

📌 Delivery Cluster Head (Bengaluru)
🏢 Tata Consultancy Services
📍 Bengaluru