About Amenify

Amenify was founded in 2017 in San Francisco and has raised $25 M to date. Amenify is the leading AI-powered resident commerce platform in the US that helps property managers and residents with services they love. Through a proprietary network of local providers, enterprise integrations, and personalized concierge tools, Amenify powers services like local retail, dining, grocery, home services, maintenance, and more.

Through its API integrations powering resident engagement, Amenify is available in 15 million homes in the USA. We encourage high-performers from all backgrounds to reach out, provided they share our core values listed here: About the Role:

We are looking for a confident and customer-focused Customer Support Specialist with a strong American accent to handle outbound and inbound calls for our US customers. The ideal candidate should have excellent communication skills, active listening ability, and a solution-oriented mindset.

Note- This is an onsite night shift role

Key Responsibilities

Handle inbound & outbound customer support calls for US clients

CSAT knowledge & positive client handling skills on voice & chat.

Assist customers with inquiries, service requests, follow-ups, and issue resolution





Provide accurate information and ensure high customer satisfaction

Maintain detailed call records in CRM systems

Follow up on pending cases and ensure timely closures

Meet daily/weekly call quality and performance targets

Requirements

Fluency in English with a full American accent (mandatory)

Prior experience in US voice process / international calling preferred

Excellent verbal communication and active listening skills

Ability to handle objections and difficult conversations professionally

Comfortable working in night shifts (US time zone)

Basic knowledge of CRM tools and MS Office

What We’re Looking For

Strong pronunciation and Americanized speech clarity

Customer-first approach

High energy and confidence on calls

Detail-oriented and disciplined

Why should you join us?

Above-industry salary + performance bonus + monthly bonus

Stock options according to performance in long term

Team lunches and outings

High-growth trajectory with rapid learning

Best referral bonus in the market

Massive ownership of work & projects

Direct 1:1 time with founders

Work with an ambitious, collaborative, transparent team

Meet our Founders

Danish Chopra

Everett Lynn

📌 Customer Support Specialist (Gurugram)
🏢 Amenify
📍 Gurugram