About The Company ShrinQ Consulting Group Inc is a leading provider of innovative business solutions, dedicated to helping organizations streamline their operations and enhance customer engagement. With a focus on delivering exceptional service and tailored strategies, ShrinQ Consulting Group Inc has established a reputation for excellence across various industries including technology, finance, healthcare, and e-commerce.

Our commitment to fostering a collaborative and inclusive work environment drives our success, empowering our team members to grow professionally while contributing to impactful projects that make a difference for our clients and their customers.

About The Role We are seeking a customer-focused and proactive Customer Support Representative to join our dynamic team at ShrinQ Consulting Group Inc. In this role, you will serve as the first point of contact for our valued customers, ensuring their inquiries and issues are addressed promptly and effectively.

The ideal candidate will possess excellent communication skills, a problem-solving attitude, and a genuine desire to deliver outstanding customer service. You will manage multiple support channels, including phone, email, chat, and social media, to provide timely solutions and enhance overall customer satisfaction. This position offers an excellent opportunity for individuals eager to develop their careers in customer support within a fast-paced, innovative environment.

Qualifications Applicants should hold a Bachelor's degree in any discipline, although it is not mandatory. Candidates with 0 to 3 years of experience in customer service, customer support,



or related roles are encouraged to apply.

Essential skills include excellent verbal and written communication, strong problem-solving capabilities, and the ability to handle multiple tasks efficiently. Basic proficiency in computer applications such as Microsoft Office is required. A customer-first mindset, strong interpersonal skills, and the ability to work effectively in a team are critical for success in this role.

Prior experience with CRM tools and familiarity with support platforms will be considered advantageous.

Responsibilities The Customer Support Representative at ShrinQ Consulting Group Inc will be responsible for a broad range of duties to ensure exceptional customer experiences.

Key responsibilities include responding to customer inquiries through various channels such as phone, email, chat, and social media, providing accurate and timely information about products and services, and resolving complaints or issues within established timelines. Maintaining detailed records of all customer interactions in the CRM system is vital to ensure continuity and quality of support. When faced with complex issues, the representative will escalate cases to the appropriate internal teams for resolution.





Following up with customers to confirm their concerns are fully addressed and ensuring a high level of customer satisfaction are essential parts of the role. The candidate will also collaborate with cross-functional teams to identify opportunities for process improvements, contribute to the development of support strategies, and stay updated on company offerings, policies, and procedures. Meeting or exceeding KPIs such as CSAT, FRT, FCR, and AHT is expected to ensure the delivery of exceptional service standards.

Benefits ShrinQ Consulting Group Inc offers competitive compensation packages aligned with industry standards. Employees enjoy comprehensive health insurance coverage, paid time off, and performance-based incentives that recognize individual and team achievements.

We are committed to the professional growth of our staff, providing ongoing training and career development opportunities. Flexible work arrangements may be available to support work-life balance, depending on the role and location. Our benefits package is designed to foster a supportive and inspiring environment where employees can thrive and advance their careers.

Equal Opportunity

ShrinQ Consulting Group Inc is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, ethnicity, gender, age, sexual orientation, disability, or any other protected characteristic. Our hiring and promotion practices are based solely on merit and qualifications, ensuring a fair and equitable workplace for everyone.

📌 Customer Support Representative (India)
🏢 FetchJobs.co
📍 India