Objectives of this role:

- Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency
- Identify and address customer needs, with a goal of total satisfaction
- Provide expert answers to questions
- Follow company guidelines and procedures for communications with minimal supervision
- Recommend improvements to company processes for efficiency

Responsibilities:

- Can make large number of inbound and outbound calls.
- Respond quickly, professionally, and accurately to customer inquiries.
- Meet personal/team qualitative and quantitative targets.
- Maintain daily recordings and documentation of issues and resolutions in a database.

Required skills and qualifications:

- High school diploma or equivalent
- Strong communication skills, including active listening and transparent articulation
- Ability to work individually and as a team member

Preferred skills and qualifications

- Experience in a call-canter environment with US Clients.
- Freshers as well with excellent communication are all so eligible.
- Able to work in US Shift timings. (Night Shift).
- US Healthcare Experience will be a bonus.

📌 Customer Support Executive (Secunderabad)
🏢 Purview India Consulting And Services
📍 Secunderabad