About The Company

Selfanimate is a pioneering online video creation platform dedicated to empowering users to craft personalized videos effortlessly. Through a user-friendly interface and a rich library of professionally designed templates, Selfanimate enables customers to produce high-quality videos for various occasions such as weddings, birthdays, festivals, invitations, greetings, and business promotions. The platform allows users to customize videos by adding their own text, photographs, videos, and music, making content creation accessible and enjoyable for everyone.

Selfanimate is committed to delivering exceptional customer support, assisting users at every step of their video creation journey, from template selection to final download and sharing. With a focus on innovation and user satisfaction, Selfanimate aims to be the go-to solution for creative video content generation online.

About The Role

We are seeking a dedicated and customer-centric Customer Support Executive to join our dynamic team at Selfanimate. The ideal candidate will play a crucial role in providing seamless support to our users, ensuring they have a positive experience while creating and customizing videos on our platform. This full-time position based in Lucknow reports directly to the Customer Support Manager or Business Head.

The Customer Support

Executive will be responsible for addressing customer inquiries through various communication channels such as email, chat, WhatsApp, and support tickets. The role involves troubleshooting technical issues, guiding customers through the platform’s features, assisting with payments and downloads, and collecting valuable feedback to improve our services. The successful candidate should possess excellent communication skills, a problem-solving mindset, and a passion for delivering exceptional customer service.

Qualifications The ideal candidate should hold a graduate degree in any discipline. A background in Computer Applications,



Information Technology, Management, or related fields is advantageous but not mandatory. Candidates with 0-2 years of experience in customer support, technical support, e-commerce, SaaS, or similar roles are preferred.

Fresh graduates with excellent communication skills and strong computer literacy are also encouraged to apply. The candidate should demonstrate a willingness to learn, adaptability, and a proactive approach to resolving customer issues. Basic knowledge of video editing or customization platforms will be beneficial but is not essential, as training will be provided.

Responsibilities The Customer Support Executive will be responsible for managing and resolving customer queries efficiently across multiple channels.

Key responsibilities include

- Responding promptly to customer inquiries via email, chat, WhatsApp, and support tickets, ensuring clear and professional communication.
- Understanding customer requirements and providing accurate, step-by-step solutions for video creation, customization, and platform navigation.
- Assisting customers with technical issues related to login, template selection, text editing, media uploads, music integration, video preview, rendering, payment, downloading, and sharing.
- Identifying technical problems and escalating complex issues to the technical or product team for resolution.
- Supporting customers with order and payment-related queries, including understanding order status and resolving transaction issues.
- Guiding users through the process of customizing videos, including replacing text, uploading media,



selecting music, and adjusting layout options.
- Monitoring and managing support tickets, maintaining detailed records of customer interactions, and following up on unresolved issues.
- Handling dissatisfied customers with patience and professionalism, ensuring their concerns are addressed effectively.
- Gathering customer feedback and reporting recurring issues or suggestions for platform improvement.
- Coordinating with internal teams such as technical, design, marketing, and operations to resolve issues and improve service quality.
- Maintaining accurate documentation of customer interactions, support processes, and resolution outcomes.

Benefits Selfanimate offers a comprehensive benefits package designed to support the well-being and professional growth of our employees. As a full-time team member, you will enjoy competitive salary packages, opportunities for skill development, and a collaborative work environment. Additionally, we provide flexible working hours, health insurance, and a supportive culture that encourages innovation and continuous learning. Being part of Selfanimate means contributing to a fast-growing platform with a creative and dynamic team dedicated to redefining video content creation. We believe in recognizing and rewarding our employees’ efforts and fostering a workplace where everyone can thrive and grow professionally.

Equal Chance

Selfanimate is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected. We do not discriminate based on race, gender, age, religion, nationality, disability, or any other protected characteristic. We believe that diverse perspectives and backgrounds contribute to our success and innovation. We encourage candidates from all backgrounds to apply and join our team in shaping the future of online video creation.

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