Customer Support Executive

Location- Gurugram

Job overview:

We are looking for a polite, patient, and customer-focused Customer Relations Executive to handle customer queries, complaints, and order-related issues for Nidhi’s Grandma Secret. The ideal candidate should ensure smooth communication with customers and maintain high levels of customer satisfaction.

Key responsibility:

- Handle customer queries via phone, email, and chat in a timely and skilled manner
- Assist customers with order status, product information, returns, and complaints
- Resolve customer issues efficiently while maintaining a positive brand experience
- Coordinate with internal teams (sales, logistics, and operations) for issue resolution
- Maintain accurate records of customer interactions and feedback




- Follow up with customers to ensure issues are fully resolved
- Support in improving customer satisfaction and retention
- Escalate complex issues to senior management when required

Reruired skills & Qualifications:

- Good communication skills (Hindi & English preferred)
- Strong interpersonal and problem-solving skills.
- Basic computer knowledge (Excel, email handling, CRM tools preferred)
- Ability to handle customers calmly and professionally.
- Prior experience in customer support will be an advantage.
- Graduation or equivalent preferred (not mandatory for experienced candidates)

📌 Customer Support Executive (Gurugram)
🏢 Nidhi's Grandmaa Secret
📍 Gurugram