About Lumisha India

nLumisha India Pvt. Ltd. is a Kolkata based company working with clients in the USA, handling their customer support and backend operations. We are hiring Customer Support Executives for our US shift team. This is a full time, in office role for someone who wants to build a long term career in international operations.

nnShift and Location

nShift: 5:00 PM to 2:30 AM IST (aligned to US business hours), Monday to Friday, 40 hours per week.

nLocation: In office at Golaghata, Kolkata 700048 (near Sreebhumi and Ultadanga). This is NOT a remote or work from home role.

nnWhat you will do

nRespond to US customer queries over email, chat and phone.

nProcess orders, update records and prepare documentation accurately.

nFollow up on open items and keep customers informed.

nCommunicate clearly with US clients and team members, and meet daily targets.

nnWhat we are looking for

nExcellent spoken and written English, comfortable talking to US clients.

nConfident with computers (email, spreadsheets, web tools, valuable typing speed a plus).

nFreshers are welcome. We provide full training,



so prior BPO or voice process experience is good to have but not required.

nLiving in or near Kolkata 700048 and able to commute to our office in Golaghata / Sreebhumi (ideally a 30 to 60 minute journey). Nearby areas include Lake Town, Bangur, Kestopur, Baguiati, Dum Dum, VIP Road and Ultadanga.

nAvailable and committed to the night shift (5 PM to 2:30 AM), 5 days a week.

nReliable and punctual. We are a small team where every shift counts, so consistent attendance and on time reporting matter a lot to us.

nLooking for a long term role, not a short term or part time arrangement.

nnPlease apply only if you live in or near Kolkata, can reliably work the 5 PM to 2:30 AM in office shift five days a week, and are looking to commit long term. Please do not apply for a work from home or part time arrangement, as this role is in office and night shift by nature.

nnHow to apply

nFill in our careers form:

nYou can also send your CV to [email protected] with a short note on (1) which area of Kolkata you live in and (2) whether the night shift works for you long term.

📌 Customer Support Executive (Kolkata)
🏢 Lumisha India
📍 Kolkata