Company Description Frogleap Technologies Private Limited is a growing technology company focused on delivering reliable, user-centric solutions for a diverse range of clients. The organization values innovation, quality, and responsive customer service as core elements of its business. Team members collaborate across functions to solve complex problems and improve product and service experiences.

The company offers opportunities for professional growth in a dynamic environment that encourages learning and continuous improvement.

Role Description The Customer Support Executive role is a full time, on Field position based in the Pune Division. In this role, the individual will handle customer Training, resolve issues, and provide timely, accurate information through phone, email, chat, or other support channels.

Responsibilities include guiding users through product features, documenting cases, and escalating complex issues to relevant teams when needed. The role also involves tracking customer interactions, following up to ensure resolution,



and contributing to support documentation and process improvements.

The Customer Support

Executive will work closely with internal teams to maintain high levels of customer satisfaction and service quality.

Qualifications

- Customer-facing skills: ability to deliver professional Customer Support and maintain strong Customer Service standards.
- Service quality focus: commitment to Customer Satisfaction through clear communication, empathy, and follow-through.
- Support channel expertise: experience with Online Support platforms, including email, chat, ticketing tools, or helpdesk systems.
- Ability to work on field in Pune Division, manage time effectively, and handle multiple queries in a fast-paced environment.
- Proficiency with common office and collaboration tools (e.g., CRM systems, spreadsheets, and communication apps).
- Relevant experience in customer support or service roles; a diploma or degree in any discipline is preferred but not mandatory.

📌 Customer Support Executive (Pune)
🏢 Frogleap Technologies Private
📍 Pune