About Eloelo Group

Eloelo Group is one of India's fastest-growing consumer technology companies, building category-defining products at the intersection of content, technology, and culture. The Group's flagship products — Story TV in micro-drama and Master in micro-learning — have together placed two Eloelo apps in India's Top 10, reaching over 100 million Indians who consume short-form vertical content every day.

Story TV is India's leading micro-drama platform, with 10M users and 500 original titles produced in partnership with studios like Balaji Telefilms and Applause Entertainment. Master is India's #1 micro-learning app, scaling to 5M users in 50 days with 1,000 bite-sized courses across AI, finance, English, and life skills.

– Customer Support Executive

Job Title

Customer Support Executive

Location

Bangalore (Work from Office)

Experience

1-4 Years

Employment Type

Full-Time

Job Summary

We are looking for a Customer Support Executive to join our team and provide excellent customer service. The ideal candidate should have strong communication skills, problem-solving ability, and a customer-first approach. This is an entry-level role suitable for freshers or candidates with basic customer support experience.

Key Responsibilities

- Handle customer queries via calls, chats, emails, or support tickets in a timely and professional manner




- Resolve customer complaints and provide appropriate solutions within defined TAT
- Escalate complex issues to the respective internal teams when required
- Maintain accurate records of customer interactions and issue resolution
- Ensure high customer satisfaction through quality support and timely follow-up
- Understand company products/services to provide accurate information to customers
- Coordinate with internal teams for faster issue resolution
- Adhere to process guidelines, SLAs, and quality standards

Required Skills

- Valuable verbal and written communication skills (English & Hindi preferred)
- Basic computer knowledge and familiarity with support tools
- Strong problem-solving and interpersonal skills
- Ability to handle customer concerns calmly and professionally
- Quick learner with a positive attitude
- Comfortable working in a fast-paced environment

Eligibility

- Graduate / Undergraduate can apply
- Freshers are welcome
- Prior experience in customer support is an added advantage

Working Conditions

- Work from Office (Bangalore)

What We Offer

- Growth opportunities in customer operations
- Training and skill development
- Collaborative and dynamic work environment
- Competitive salary and incentives

📌 Customer Support Executive (Bengaluru)
🏢 Eloelo
📍 Bengaluru