- Company: MyPrivateTutor.net
- Location: Kolkata
- Job Type: Full-time | Work from Office
- Experience: Fresher / 0–1 Year

About the Role

MyPrivateTutor.net is looking for smart, proactive and commercially minded Customer Support Executives (2) to join our Kolkata office.

This is an entry-level role focused on customer servicing and revenue generation.

Key Responsibilities:

User Engagement & Servicing

- Interact with registered tutors, students and parents to understand their requirements and problems.
- Assist users with registration, profile completion, tuition inquiries, applications and other platform features.
- Follow up with new and inactive users to improve engagement.
- Identify common user problems and coordinate with the relevant teams to resolve them.

Revenue & Conversion

- Understand our membership, subscription and other paid offerings.
- Identify potential users who can be converted into paying customers.
- Follow up with interested users and assist them through the purchase process.
- Work on improving free-to-paid conversion.
- Re-engage expired and inactive paid users.
- Experiment with different offers, messages and follow-up approaches.

Retention & Re-engagement

- Identify inactive users and opportunities to bring them back to the platform.
- Create targeted email, WhatsApp and in-platform communication campaigns.




- Follow up with users who registered but did not complete important actions.
- Re-engage expired members and previous customers.
- Develop different communication strategies for different user segments.

Analytics & Reporting

- Track registrations, active users, inquiries, applications, upgrades, renewals and revenue.
- Maintain daily/weekly reports using Excel or Google Sheets.
- Monitor conversion rates and identify areas requiring improvement.

Who Should Apply?

We welcome fresh graduates or candidates with up to 1 year of experience.

You should have

- Good communication and interpersonal skills.
- A solid interest in online businesses and technology.
- A commercial mindset and interest in generating revenue.
- Comfort speaking with customers and understanding their requirements.
- Good analytical and problem-solving ability.
- Basic knowledge of Excel or Google Sheets.
- Ability to learn new software and online tools quickly.
- Comfortable using AI tools such as ChatGPT.

Salary and Work Terms:

- Salary CTC 25K per month. PF included.
- Candidates who can join from September 1st week are highly preferred.

There will be both technical and personal interviews at our office preferably in August or asap.

📌 Customer Support Executive for Ed-Tech (Kolkata)
🏢 MyPrivateTutor
📍 Kolkata