About Eloelo Group

Eloelo Group is one of India's fastest-growing consumer technology companies, building category-defining products at the intersection of content, technology, and culture. The Group's flagship products — Story TV in micro-drama and Master in micro-learning — have together placed two Eloelo apps in India's Top 10, reaching over 100 million Indians who consume short-form vertical content every day.

Story TV is India's leading micro-drama platform, with 10M+ users and 500+ original titles produced in partnership with studios like Balaji Telefilms and Applause Entertainment. Master is India's #1 micro-learning app, scaling to 5M+ users in 50 days with 1,000+ bite-sized courses across AI, finance, English, and life skills.

– Customer Support Executive

Job Title

Customer Support Executive

Location

Bangalore (Work from Office)

Experience

1-4 Years

Employment Type

Full time

Job Summary

We are looking for a Customer Support Executive to join our team and provide excellent customer service. The ideal candidate should have strong communication skills, problem-solving ability, and a customer-first approach. This is an entry-level role suitable for freshers or candidates with basic customer support experience.

Key Responsibilities

Handle customer queries via calls, chats, emails,



or support tickets in a timely and professional manner

Resolve customer complaints and provide appropriate solutions within defined TAT

Escalate complex issues to the respective internal teams when required

Maintain accurate records of customer interactions and issue resolution

Ensure high customer satisfaction through quality support and timely follow-up

Understand company products/services to provide accurate information to customers

Coordinate with internal teams for faster issue resolution

Adhere to process guidelines, SLAs, and quality standards

Required Skills

Good verbal and written communication skills (English & Hindi preferred)

Basic computer knowledge and familiarity with support tools

Strong problem-solving and interpersonal skills

Ability to handle customer concerns calmly and professionally

Quick learner with a positive attitude

Comfortable working in a fast-paced environment

Eligibility

Graduate / Undergraduate can apply

Freshers are welcome

Prior experience in customer support is an added advantage

Working Conditions

Work from Office (Bangalore)

What We Offer

Growth opportunities in customer operations

Training and skill development

Collaborative and dynamic work environment

Competitive salary and incentives

📌 Customer Support Executive (Bengaluru)
🏢 Eloelo
📍 Bengaluru