Customer Support Associate

nAhmedabad | Full-Time | In-Office

nWho Can Apply: Freshers & Experienced Candidates

nRelocation: Willingness to relocate to Ahmedabad is required

nClick here to apply : Apply

nConnect with our People & Culture Team : +91 63524 27865

nAbout Vraj:bhoomi :

nVraj:bhoomi is a design-led brand rooted in craft, where products are built with intention, process, and time. We operate with intensity, clarity, and discipline - valuing ownership over comfort.

nAbout the Role:

nAs a Customer Support Associate, you'll be the first point of contact for our customers — helping them with questions, orders, product information and concerns across different communication channels.

nYou'll play an important role in ensuring that every interaction reflects the warmth and care that defines House of Vrajbhoomi.

nWhat You'll Do

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- Respond to customer queries across WhatsApp, email, calls and social media
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- Assist customers with product information, orders, payments, shipping, exchanges and returns
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- Resolve customer concerns promptly and thoughtfully
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- Coordinate with internal teams such as operations and dispatch to resolve issues
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- Track customer queries and ensure timely follow-ups
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- Maintain accurate records of customer interactions and resolutions
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- Identify recurring customer concerns and share insights with the relevant teams
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- Ensure every customer interaction is explicit, helpful and aligned with the brand voice
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- Support in creating a smooth and positive post-purchase experience




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nWhat We're Looking For

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- Strong communication and interpersonal skills
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- A friendly, patient and solution-oriented approach
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- Good written and verbal communication in English and Hindi; Gujarati is a plus
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- Comfortable speaking with customers over calls and messaging platforms
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- Good organisational and follow-up skills
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- Ability to multitask and stay calm while handling multiple queries
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- Basic understanding of tools such as WhatsApp, email, Google Sheets/Excel and CRM platforms
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- A genuine interest in people and creating good customer experiences
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nWho We'd Love to Meet :

nSomeone who is warm, attentive, organised and genuinely enjoys helping people - someone who understands that great customer service is not just about answering questions, but about making people feel heard and cared for. If that sounds like you, we'd love to hear from you.

nFreshers are welcome to apply if they have the right attitude, communication skills and willingness to learn.

nWhat You'll Get

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- An opportunity to work closely with a growing, design-led Indian brand
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- A people-first and collaborative work environment
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- Hands-on exposure to customer experience, operations and brand building
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- Space to learn, take ownership and grow with the team
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nRole Details

nRole: Customer Support Associate

nLocation: Ahmedabad

nWork Mode: On-site

nType: Full-time

nExperience: Freshers & Experienced candidates welcome

📌 Customer Support Associate (India)
🏢 The House Of Vraj:bhoomi
📍 India