Join GENCUE as a Customer Support Executive!

Are you passionate about delivering exceptional customer service and eager to be part of a dynamic team? At GENCUE, we're on the lookout for self-driven, ambitious Customer Support Executives who are ready to make a real impact. Here’s an exciting prospect to bring your skills and energy to a role where every day is a chance for new adventure!

What We’re Looking For

- Exceptional Communicator: You excel in speaking, writing, and listening, making sure every interaction is explicit and impactful.
- Process Guru: You excel at following standard procedures and have a knack for spotting and addressing process inefficiencies.
- Customer Champion: Your interpersonal skills and customer service expertise make you a go-to resource for resolving issues and building relationships with our clinicians, customers and colleagues
- Problem-Solving Pro: With your keen attention to detail and conflict resolution skills, you handle challenges with ease.
- Organizational Maestro: Your planning and organizational skills ensure you meet your goals and contribute to the team’s success.
- Home Office Ready: Equipped with a reliable laptop, high-speed internet, and a quiet workspace, you’re set up for success.

Desired Experience:
- Experience Preferred: 1-2 years in a customer service role, with a preference for US night shift experience.
- Educational Background: A bachelor’s degree is a plus.
- Excel Extraordinaire: Proficient in Microsoft Office, especially Excel,



you use your skills to analyze and manage data efficiently.

What You'll Do:
- Deliver Excellence: Complete daily tasks with precision and a commitment to quality.
- Achieve Your Goals: Reach your targets by following best practices and maintaining high standards.
- Manage Your Resources: Ensure 99.9% uptime by effectively managing your tech and workspace.
- Be Responsive: Handle inquiries via phone, email, and chat with professionalism and efficiency.
- Provide Solutions: Offer accurate resolutions and follow company policies to address issues.
- Resolve Effectively: Tackle complaints and escalate priority issues as needed.
- Be Flexible: Handle customer inquiries outside regular hours when necessary.
- Follow Up: Ensure customer satisfaction by resolving issues thoroughly and following up as needed.
- Champion Best Practices: Implement customer service best practices to ensure satisfaction for all stakeholders.

Your Path Forward:

Your adventure with GENCUE begins with a Level 1 training assessment that will help us place you in the team where you'll excel the most.

If you're ready to make a difference and grow with us, apply now!

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Education

- Bachelor's (Preferred)

Experience:
- total work: 1 year (Preferred)

Language:
- English (Required)

Shift availability:
- Night Shift (Required)
- Overnight Shift (Required)

Work Location: Remote

📌 Customer Support Executive (CSE) (India)
🏢 GENCUE TECHNOLOGIES AND SERVICES
📍 India