Customer Success Manager

Experience: 4+ Years

Job Type: Full time

Location: India

Shift: Evening/Night Shift aligned with US business hours

Job Summary

We are looking for an experienced Customer Success Manager to manage customer accounts and drive product adoption, engagement, retention, and customer satisfaction.

The ideal candidate will have 4+ years of experience in Customer Success, Customer Support, Account Management, or SaaS, with strong communication, problem-solving, and relationship-management skills.

Key Responsibilities

- Manage customer accounts and build strong, long-term relationships.
- Drive product adoption, engagement, retention, and customer satisfaction.
- Support customer onboarding, product adoption reviews, and business reviews.
- Identify customer needs, risks, and opportunities through data and product usage.
- Proactively address customer concerns and escalate critical issues when required.
- Conduct customer meetings, presentations, webinars, and product guidance sessions.
- Work with Support, Product, Sales, and other internal teams to resolve customer issues.
- Collect customer feedback and communicate insights to internal teams.
- Maintain accurate customer records, interactions, and account information.
- Analyze customer data to identify trends and opportunities for improvement.
- Manage multiple customer accounts while maintaining high service quality.





Requirements
- Bachelor's degree in any relevant discipline.
- 4+ years of experience in Customer Success, Customer Support, Account Management, or SaaS.
- Hands-on experience with a SaaS or cloud-based platform.
- Excellent verbal and written English communication skills.
- Strong customer relationship and problem-solving skills.
- Good analytical, organizational, and time-management skills.
- Experience managing multiple customer accounts.
- Strong presentation and stakeholder-management skills.
- Proficiency in MS Excel, Word, PowerPoint, and Outlook.

Preferred
- Experience supporting US or global customers.
- Experience with CRM/customer success tools such as Salesforce, Zendesk, Gainsight, Pendo, or similar platforms.
- B2B SaaS or technology industry experience.

Key Skills: Customer Success | SaaS | Account Management | Customer Retention | Customer Support | CRM | Client Relationship Management | Problem Solving | Communication | Data Analysis

Pay: ₹1,200,000.00 - ₹1,800,000.00 per year

Application Question(s)

- Do you have experience supporting US-based customers or clients?
- Do you have hands-on experience working with or supporting a SaaS/cloud-based platform?
- Are you comfortable working in an evening/night shift aligned with US business hours?

Work Location: In person

📌 Customer Success Manager (Bengaluru)
🏢 Zebulon Consulting
📍 Bengaluru