We are expanding!

As our work with schools continues to grow, we are looking for someone to take ownership of Customer Success across our school network.

This is not a conventional customer service role. You will work closely with school principals and coordinators, build relationships over time, understand what schools need, and make sure they continue to see value in working with us.

You will be responsible for:

Building and maintaining robust relationships with school principals and coordinators

Regularly engaging with schools and keeping track of key conversations, requirements and concerns

Ensuring timely follow-ups and resolving school-related issues

Managing school renewals and identifying opportunities for continued engagement

Planning and coordinating online engagements such as Booktern sessions, Asymmetrical Talks and book recommendations

Coordinating special webinars and engagement programmes during school holidays

Planning and tracking offline school visits and other engagement activities

Maintaining clear records of school interactions, renewals, feedback and issue resolution

Working closely with the internal team to ensure schools receive the right support at the right time





Supporting Publisher Connect and other school-related initiatives as required A few things that matter to us:

You communicate clearly and are comfortable speaking with senior school leaders

You are good at building relationships without being overly transactional

You are organised and comfortable maintaining trackers and working with Excel

You take ownership of your work and do not need to be chased for every next step

We would prefer someone with around five years of experience, ideally in education, schools or ed-tech. That said, we are far more interested in capability than a number on a resume. If you can build relationships, solve problems and make schools feel well looked after, we would like to hear from you.

Location: Pune

Type: Full-time

Travel: Required

Compensation: Starting from ₹30,000 per month, depending on experience and what you bring to the role.

If this sounds like the kind of work you enjoy, send your resume to [email protected].

About Asymmetrical Learning

We work with schools to help students discover the joy of reading and learning beyond the classroom. Through our K-12 digital library and learning initiatives, we build resources that support students, teachers and schools across India.

Website: asymmetrical.ai

📌 Customer Success Manager (Pune)
🏢 Asymmetrical Learning
📍 Pune