Company Description VAARSHAHYGIENIC CARE PRIVATE LIMITED is a trusted technology partner in the medical and hygienic care manufacturing sector, delivering end-to-end solutions from advanced machinery to turnkey project execution. The company specializes in setting up scalable, high-quality production facilities for diapers, sanitary products, syringes, PPE kits, and pharmaceuticals. With strong expertise in compliance and customization, VAARSHAHYGIENIC CARE PRIVATE LIMITED supports clients in meeting industry standards and operational goals.

Ongoing technical and project support enables businesses to launch or expand manufacturing operations with confidence, efficiency, and long-term reliability.

Role Description The Customer Service Specialist is a full-time, on-site role based in Kolkata, responsible for supporting clients and partners in the medical and hygienic care manufacturing domain. Day-to-day tasks include handling inbound and outbound calls, responding to emails and messages, and resolving inquiries related to machinery, projects, and after-sales support. The specialist will log and track customer issues, coordinate with internal technical and operations teams, and follow up to ensure timely resolutions and high customer satisfaction.





The role also involves providing transparent product and service information, documenting customer feedback, and contributing to improvements in processes and customer experience.

The Customer Service

Specialist is expected to maintain professional communication standards, adhere to company policies, and represent the company’s commitment to reliable service.

Qualifications

- Strong customer-facing skills, including Customer Support and Customer Service abilities.
- Proven focus on Customer Satisfaction and Customer Experience in a service-oriented environment.
- Professional Phone Etiquette and clear, confident verbal and written communication skills.
- Ability to manage inquiries, prioritize tasks, and maintain accurate records using CRM or ticketing tools.
- Comfort working on-site in Kolkata and collaborating with technical, operations, and sales teams.
- Prior experience in manufacturing, medical, hygienic care, or industrial products is an advantage.
- Basic proficiency in office software (e.g., email, spreadsheets, documentation) and willingness to learn company systems.
- Relevant education in business, communications, or a related field, or equivalent practical experience.

📌 Customer Service Specialist (Kolkata)
🏢 VAARSHAHYGIENIC CARE PRIVATE
📍 Kolkata