Company Description Neat Everyday is a wellness brand that creates nutraceuticals and superfood oils designed for modern lifestyles, with a focus on transparency, tradition, and quality. All products, including MCT and other superfood oils, are FSSAI-certified, vegan, and cold-pressed to ensure high standards. The company is backed by the Mangalam Group, an 80-year-old multinational conglomerate with extensive expertise and manufacturing capabilities across India.

Neat Everyday products are available through its own website, physical retail stores, and platforms like Amazon and Blinkit, making the brand a trusted name in Indian households. With planned expansion into markets such as Singapore, Thailand, Hong Kong, and the Middle East, Neat Everyday aims to help shape the future of clean, functional nutrition and modern wellness.

Role Description The Customer Service Executive role is a full-time, on-site position based in Ahmedabad. In this role, the team member will handle customer inquiries across phone, email, chat, and social platforms, ensuring timely, accurate, and courteous responses.

Responsibilities include resolving order and product-related issues, maintaining high levels of customer satisfaction, and escalating complex concerns to the appropriate internal teams when needed. The role also involves documenting interactions, tracking recurring issues,



sharing customer feedback with relevant departments, and contributing to service process improvements.

The Customer Service

Executive will collaborate closely with operations, sales, and marketing teams to support a seamless customer experience and uphold Neat Everyday’s quality and wellness-focused brand values.

Qualifications

- Strong Customer Service and Customer Support skills, with the ability to respond promptly and professionally to customer inquiries.
- Experience in Customer Satisfaction, including managing feedback, handling complaints, and maintaining long-term customer relationships.
- Background in Customer Service Management or exposure to service workflows, ticketing systems, and performance metrics is beneficial.
- Excellent interpersonal skills, with explicit verbal and written communication and the ability to engage respectfully with diverse customers.
- Prior experience in consumer products, wellness, nutraceuticals, or e-commerce is an advantage.
- Comfort with basic computer applications, CRM tools, and online commerce platforms.
- Ability to work in office in Ahmedabad, manage multiple queries simultaneously, and stay organized in a rapid-paced environment.
- Relevant education in business, communications, or a related field is preferred, though equivalent practical experience will be considered

📌 Customer Service Executive (Ahmedabad)
🏢 Neat Everyday
📍 Ahmedabad