25 Aug
|
Vplak India
|
Gurugram
25 Aug
Vplak India
Gurugram
Roles and Responsibilities
- Manage customer relationships to drive retention, acquisition, and growth through effective communication, issue resolution, and proactive engagement.
- Develop and execute customized plans to increase customer satisfaction, loyalty, and advocacy.
- Collaborate and execute with internal teams to identify opportunities for upselling/cross-selling products/services based on customers' needs.
- Analyze customer data to identify trends, patterns, and areas for improvement in CRM processes.
- Ensure timely follow-ups with customers to maintain open lines of communication.
📌 Customer Relationship Manager (Gurugram)
🏢 Vplak India
📍 Gurugram