Company Description Exquisite Color Kraft is a fine jewelry brand dedicated to creating unique, handcrafted pieces that blend art, fashion, and timeless design. The company focuses on gold, diamond, and natural gemstone jewelry, delivering not only original creations but an experience of passion, joy, and beauty. Each design is inspired by cultural roots and informed by intensive research and evolving global trends.

This commitment to creativity and craftsmanship gives Exquisite Color Kraft’s products a distinct edge of finesse and contemporary appeal, attracting customers who value both artistry and quality.

Role Description The Customer Relationship Management Specialist is a full-time, in office role based in Jaipur. This role is responsible for managing and optimizing customer interactions across various channels, maintaining accurate customer records in CRM systems, and ensuring timely responses to inquiries and service requests. The specialist will analyze customer data to identify trends, support sales and marketing initiatives, and develop strategies to improve customer satisfaction and retention.

Day-to-day tasks include coordinating with sales and operations teams, tracking follow-ups,



preparing customer reports, and supporting projects that enhance the overall customer experience.

Qualifications

- Strong customer relationship management and sales skills, with experience handling customer queries and follow-ups.
- Excellent communication skills, including clear written and verbal interaction with customers and internal teams.
- Proficient analytical skills for interpreting customer data, identifying patterns, and making data-driven recommendations.
- Project management capabilities to coordinate CRM initiatives, track progress, and meet deadlines.
- Comfort with CRM software and basic office productivity tools (e.g., spreadsheets, presentation software).
- Ability to work independently and collaboratively in an on-site setting, with strong organizational and time-management skills.
- Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent practical experience.
- Previous experience in luxury goods, retail, or jewelry industries is an advantage, along with an interest in fine craftsmanship and design.

📌 Customer Relationship Management Specialist (Jaipur)
🏢 Exquisite Color Kraft
📍 Jaipur