FlowSportsLife is a growing sports-tech-driven academy operating badminton and football academies across Delhi-NCR. Our coaching, attendance, scheduling and parent communication are powered through our own technology platform.

We are looking for a CRM Executive who will be the first point of contact for parents and will take ownership of the complete enquiry-to-enrolment journey.

Key Responsibilities

- Handle inbound and outbound calls for new enquiries, trial bookings, follow-ups and renewal reminders.
- Manage leads end-to-end --> from enquiry → trial → enrolment.
- Maintain and update the CRM and FlowSportsLife app in real time, ensuring every call, status and follow-up is properly recorded.
- Respond to WhatsApp enquiries promptly and professionally.
- Coordinate with coaches and operations teams for trial scheduling, batch allocation and parent queries.
- Maintain accurate CRM data with correct venue, sport and lead details.
- Prepare daily and weekly reports covering calls, connections, trials booked, conversions and drop-off reasons.

Requirements

- Fluent in Hindi and English, both spoken and written.
- Good communication skills with a confident and professional phone presence.




- Basic knowledge of Google Sheets / MS Excel.
- Comfortable using WhatsApp Business, smartphone applications and CRM software.
- Strong follow-up discipline and attention to detail.
- Comfortable working 6 days a week, in office in Gurugram.
- Freshers are welcome to apply.

Good to Have

- Experience in tele-calling, inside sales, admissions, EdTech, fitness or academy operations.
- Previous experience working with a CRM.
- Interest in badminton or football.
- Ability to manage high call volumes while maintaining quality conversations.

What We Offer

- Opportunity to work with a growing sports-tech brand.
- Training on our CRM and technology platform.
- Direct ownership of the enquiry-to-enrolment journey.
- Fixed salary + performance incentives based on conversions.

Location: Gurugram, Haryana

Employment Type: Full-time

Working Days: 6 days/week

Experience: 0–3 years | Freshers welcome

How to Apply: Apply through LinkedIn or send your CV to [email protected]. Please mention your current location and notice period.

📌 Customer Relationship Management Executive (Gurugram)
🏢 FLOW Sports Life
📍 Gurugram