OATH is a premium women's quartz watch brand by Perfectly Average Jewellery Pvt Ltd, priced

nbetween ₹3,000–₹9,000. We sell direct-to-consumer through our Shopify store and across India's

nleading marketplaces — Amazon, Flipkart, Myntra, and Nykaa Fashion.

nWe're in launch mode, building a sharp, hands-on team from the ground up. Every interaction a

ncustomer has with OATH — a pre-purchase question, a delivery update, a post-sale follow-up —

nrepresents the brand. The Customer Experience & CRM Intern is the person who makes sure every

none of those touchpoints feels premium, prompt, and personal.

nAbout the Role

nThis is a hands-on, customer-facing role. You'll be the first point of contact for every customer across

nour channels — WhatsApp, Instagram, Facebook, email, and phone. You'll own the full customer

nconversation from pre-sale enquiry to post-sale follow-up: answering questions, resolving issues,

nrecovering abandoned carts, gathering feedback, and building the relationships that turn first-time

nbuyers into loyal customers.

nYou'll work closely with the Operations Manager and founding team. This is a small team where your

nwork is visible, your contribution matters, and your growth path is clear.

nnKey Responsibilities

nA. Customer Communication & Enquiry Management

n• Serve as the first point of contact for all inbound customer enquiries across WhatsApp,

nInstagram, Facebook, and email

n• Respond to pre-purchase questions on product details, sizing, pricing, availability, offers, and

nshipping — accurately and on-brand

n• Maintain a warm, professional, premium tone in every interaction that reflects OATH's

npositioning, even in difficult conversations

nn• Meet defined response-time standards — acknowledge enquiries promptly during working hours

nand resolve or escalate within the same day

n• Log every conversation and its outcome in the CRM/tracker to maintain a complete customer

nhistory

nB. After-Sales Support & Issue Resolution





n• Manage all post-purchase communication — order confirmations, dispatch and delivery

nupdates, and shipment tracking queries

n• Handle returns, exchanges, and complaints end-to-end, coordinating with the warehouse and

noperations team for resolution

n• Proactively update customers on delays, stockouts, or issues before they have to chase

n• Follow through on every open query until it is fully closed to the customer's satisfaction

nC. Feedback, Reviews & Customer Insights

n• Make outbound feedback calls to recent customers to understand their product and service

nexperience

n• Capture, categorise, and share customer feedback with the founding and product teams on a

nweekly basis

n• Encourage satisfied customers to leave reviews and ratings across the website and marketplaces

n• Flag recurring complaints, product issues, or service gaps to the Operations Manager

nimmediately — do not wait for end of day

nD. Sales Recovery & Re-Engagement

n• Run abandoned-cart recovery through outbound calls and follow-up messages to re-engage

ndrop-offs and support conversions

n• Follow up on enquiries that did not convert and nurture interested prospects toward a purchase

n• Support re-engagement and win-back outreach to past customers during launches, drops, and

ncampaigns

nE. Reporting & Coordination

n• Maintain accurate daily records of enquiries handled, issues resolved, and pending tickets

n• Submit a daily end-of-day summary to the Operations Manager — queries handled, resolved,

npending, and any escalations

n• Track key metrics — response times, query volumes, recurring issues, cart-recovery outcomes,

nand review generation





n• Participate in brief daily check-ins with the Operations Manager to align on priorities

n• Follow all defined communication SOPs and escalation protocols — no deviations without prior

napproval

nnRequirements

nnMust Have

n• Fluency in English and Hindi — both spoken and written

n• Robust, confident communication skills across chat, email, and phone

n• Comfortable and familiar with WhatsApp, Instagram, Facebook, and email as everyday

ncommunication platforms

n• A warm, patient, empathetic approach — able to stay composed and professional even in

ndifficult conversations

n• Solid organisational skills, attention to detail, and the discipline to maintain clean, accurate

nrecords

n• Willingness to make outbound calls as a core, daily part of the role

nn• Dependable, responsive, and able to work independently without constant supervision

nGood to Have

n• Prior experience in customer support, customer experience, telecalling, or a D2C / e-commerce

nenvironment

n• Familiarity with tools such as Shopify, WhatsApp Business, or CRM and review platforms

n• Basic comfort with spreadsheets and reporting

n• An interest in fashion, accessories, or consumer brands

nnWhat We Offer

n• A clear path to a full-time Customer Experience / CRM role on successful completion of the

ninternship, based on performance

n• Internship completion certificate and a strong professional reference

n• Direct access to and mentorship from the founding team

n• Hands-on exposure to the customer, operations, and CRM engine of a fast-growing D2C brand

n• Structured onboarding with documented SOPs — you'll know exactly what's expected from Day

n1

n• A small, focused team where your work is seen, valued, and rewarded

nnHow to Apply

nInterested candidates can apply by:

n• Sending their resume to [email protected]

n• Calling or WhatsApp: +91 (phone hidden)

n• DMing on LinkedIn

📌 Customer Relations Manager (Jaipur)
🏢 Oath
📍 Jaipur