Role: Customer Onboarding / Tooling Engineer

Experience: 4+ years

Location: Banglore

Client: Trantor

TECHNICAL SKILLS

Cloudflare product foundations: Application Security, CDN, Zero Trust/SASE, Network Services

Networking fundamentals: DNS, TLS/SSL, HTTP/HTTPS, CIDR, NAT, BGP, TCP/IP

Web security concepts: OWASP, WAF rules, OAuth, SAML, MFA, Zero Trust principles

Hands-on experience with the Cloudflare Dashboard

Terraform, API-based configurations, identity providers (Okta, Azure AD, SAML/OIDC integrations)

Read and interpret Security Events, Logs, cURL outputs, HAR files

Awareness of common causes of 4xx/5xx errors following onboarding

Read and debug REST API calls

Basic proficiency in Python and Bash

Troubleshooting: DNS failures, SSL issues, caching misconfigurations, authentication failures

Identity and Access Management: LDAP, SAML, OIDC, OAuth, SSO, MFA, Zero Trust Network Architecture

APIs & Scripting: REST APIs, JSON, cURL, Python/Bash, API troubleshooting

Customer handling & empathy

Onboarding & implementation approach: runbooks, configuration, validation, documentation, handoff

Escalation & collaboration with CE, Support, AE, PS

Ownership & time management

Good communication

CERTIFICATIONS

Cloudflare Fundamentals

Cloudflare for Teams

Cloudflare for Developers

Other relevant Cloudflare certifications

ROLE OVERVIEW

Working within the GTM organization and reporting to a Customer Engineering Leader, you will run structured onboarding engagements, guide customers to configure foundational settings, validate traffic behavior, and deliver standard guidance that accelerates customers to first value. You are not quota-carrying; your success is measured by onboarding velocity, time-to-value, customer satisfaction, and seamless hand-off to post-onboarding teams. You will spend your time executing approved runbooks, troubleshooting common issues, documenting everything with rigor,

and collaborating with CEs, AEs, and Support to ensure no customer falls through the cracks.





KEY RESPONSIBILITIES

Onboarding Execution & Technical Enablement: Own the end-to-end technical onboarding experience for assigned customers post-provision; lead structured onboarding calls; configure DNS records, SSL/TLS modes, WAF rules, and

Zero Trust policies; validate traffic behavior; guide approved implementation runbooks; escalate when needed;

troubleshoot DNS resolution failures, SSL/TLS certificate errors, caching misconfigurations, and authentication failures; ensure clean documented close.

Customer Guidance & Communication: Deliver standardized guidance sessions covering dashboard, DNS changes,

SSL/TLS configuration, and product best practices; translate complex concepts into plain language; maintain calm and patient presence; set clear agendas; provide concise written summaries and documented next steps.

Process & Operational Excellence: Maintain documentation hygiene using AI-supported tools; update CRM/Salesforce after every touchpoint; produce follow-ups and action items; track milestones; manage concurrent onboarding customers; prioritize by timelines and urgency; flag blockers early; optimize onboarding pipeline.

Cross-Functional Collaboration & Escalation Management: Act as customer voice; surface expansion opportunities to

CEs/AEs; route complex issues to Support/Customer Engineering; provide complete escalation documentation; partner with adjacent teams; remain single point of accountability until onboarding complete.

Technical Breadth & Continuous Development: Build knowledge across Application Security, CDN, Zero Trust/SASE,





Network Services; leverage AI tools to support onboarding; stay current on releases/roadmaps/certifications;

continuously expand technical knowledge; incorporate feedback.

EXPERIENCE

4+ years of total professional experience. Experience in customer-facing technical roles such as Technical Support,

Implementation Specialist, Onboarding Engineer, Junior Sales/Systems Engineer, or NOC/SOC Analyst. Equivalent hands-on technical experience managing customer deployments will also be considered.

WORKING STYLE

Customer Empathy; Structured Communication; Bias for Action; Curiosity; Resilience; Coachability; Time

Management; Ownership.

COMMUNICATION

Excellent written and verbal communication skills are mandatory. Able to document clearly and summarize technical information concisely. Comfortable interacting professionally with both technical and non-technical customer stakeholders. No compromise on communication skills.

REGULATORY & SECURITY AWARENESS – NICE TO HAVE

Familiarity with compliance frameworks such as PCI DSS, HIPAA, SOC 2, ISO 27001.

STRONGLY PREFERRED QUALIFICATIONS – GOOD TO HAVE

Prior Cloudflare Experience: Direct experience onboarding or administering Cloudflare in a production environment.

Automation Mindset: Infrastructure-as-Code experience with Terraform or Pulumi; experience with CI/CD pipelines for configuration management. AI-Augmented Workflow: Comfort using AI assistants and LLM-based tools;

experience using AI or scripting to accelerate onboarding tasks, log analysis, troubleshooting, or documentation.

Multilingual: Proficiency in languages relevant to the hiring region’s customer base.

MUST-HAVE SKILLS / IAS PRIORITY MATRIX

Must Have: Networking Fundamentals; Cloudflare Product Knowledge; Troubleshooting Skills; Identity and Access

Management; APIs & Scripting; Customer Handling & Empathy; Onboarding & Implementation Approach; Escalation

& Collaboration; Ownership & Time Management; Valuable Communication.

📌 Customer Onboarding / Tooling Engineer (Bengaluru)
🏢 Hawk Sense Business Solutions(formerly known as Hawk Sense Security Systems
📍 Bengaluru