Customer Relations Specialist – Job OpeningDesignation: Customer Relations Specialist

Job Location: Mumbai Central (Tardeo), Mumbai

Face-to-Face Interview: 26th August 2026

Salary: Open for the right candidate

Working Days: Monday to Saturday (2nd & 4th Saturdays off)

Working Hours: 10:30 AM to 7:00 PM

About KDM IndiaKDM India is a leading brand in the mobile accessories industry, offering a wide range of products including TWS earbuds, headphones, speakers, chargers, cables, and other mobile accessories.

With a robust focus on quality, innovation, and performance, KDM is committed to making advanced technology accessible to every household through its vision of “Har Ghar KDM.”

About the RoleWe are looking for a Customer Relations Specialist who will be responsible for building and maintaining strong, long-term relationships with customers while ensuring a high level of customer satisfaction.

The role involves understanding customer requirements, handling queries and concerns, coordinating with internal teams for timely resolutions, and ensuring a smooth overall customer experience.

The ideal candidate should be customer-focused, proactive, an excellent communicator, and strong in problem-solving and relationship management.

Key Responsibilities

- Build and maintain strong relationships with customers.
- Handle customer queries, complaints, and concerns promptly and professionally.
- Coordinate with relevant internal teams to ensure timely resolution of customer issues.




- Monitor customer satisfaction and identify opportunities to improve the customer experience.
- Collect, analyze, and communicate customer feedback to relevant teams.
- Track recurring customer issues and recommend corrective actions.
- Ensure effective communication between customers and internal departments.
- Follow up with customers to ensure concerns are completely resolved.
- Maintain accurate records of customer interactions, complaints, and resolutions.
- Contribute towards customer retention and long-term customer relationships.

Qualifications & Skills
- Proven experience in Customer Success, Customer Service, Customer Support, or Relationship Management.
- Excellent communication and interpersonal skills.
- Strong customer-handling and relationship-management abilities.
- Good analytical and problem-solving skills.
- Customer-centric and proactive approach.
- Ability to coordinate effectively with multiple internal teams.
- Detail-oriented with strong follow-up skills.
- Ability to handle challenging customer situations professionally.
- Experience in mobile accessories, consumer electronics, retail, or telecom will be an advantage.
- Good working knowledge of MS Excel/Google Sheets and CRM tools is preferred.

Ideal CandidateSomeone who can take ownership of customer concerns, coordinate internally to find effective solutions, and ensure that every customer feels heard, supported, and valued throughout the relationship.

📌 Customer Relations Specialist (Mumbai)
🏢 KDM India
📍 Mumbai