About The Company

Through our dedicated associates, Conduent Business Services India LLP delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. We are committed to fostering a culture where individuality is recognized and valued every day, providing our employees with opportunities to thrive both personally and professionally. Our innovative approach and unwavering focus on excellence enable us to deliver high-quality services that make a meaningful difference in the lives of our clients and their stakeholders.

About The Role

We are seeking a dedicated and detail-oriented Customer Support Associate to join our dynamic team. In this role, you will be responsible for providing exceptional customer service by addressing client inquiries, resolving issues efficiently, and ensuring a positive experience for every customer. You will work within established procedures, applying your skills and knowledge to assist clients through various communication channels.

The ideal candidate will possess strong interpersonal skills, problem-solving abilities, and a commitment to delivering quality service. This position offers an excellent opportunity to develop your career in a fast-paced, supportive environment where your contributions are valued and recognized.

Qualifications The ideal candidate should have a minimum of a high school diploma or equivalent; relevant vocational training, certifications, or prior experience in customer support or related fields is preferred. Robust communication skills, both verbal and written, are essential. Candidates should demonstrate the ability to work independently with limited supervision,



possess good problem-solving skills, and be comfortable using various data management and communication tools.

Prior experience in a call center or customer service environment will be advantageous. A positive attitude, empathy, and a customer-centric approach are key qualities we seek in our team members.

Responsibilities

- Respond to customer inquiries promptly via phone, email, or chat, providing accurate information and assistance regarding products and services.
- Assess customer calls to determine immediate resolution, transfer, or escalation for further follow-up, ensuring customer satisfaction at each interaction.
- Identify customer needs by reviewing case notes and examining each case individually to deliver personalized solutions.
- Utilize standard scripts and established guidelines to handle routine inquiries while maintaining compliance with service level agreements (SLAs).
- Gather and document all relevant information accurately to update customer records and ensure seamless follow-up.
- Explain company policies and procedures clearly and empathetically to customers, fostering trust and understanding.
- Escalate complex issues or complaints to senior team members or specialized departments as necessary, ensuring timely resolution.
- Take ownership of customer issues, managing end-to-end resolution to ensure a positive customer experience.




- Maintain adherence to all organizational policies, standards, and regulatory requirements.
- Participate in ongoing training and development activities to enhance skills and stay updated on new processes and policies.
- Collaborate effectively with team members to achieve departmental goals and improve overall service quality.
- Perform additional duties as assigned by supervisors to support team objectives and operational efficiency.

Benefits Conduent Business Services India LLP offers a comprehensive benefits package designed to support our employees' well-being and professional growth. Our benefits include competitive salary packages, health insurance coverage, paid time off, and retirement savings plans. We also provide opportunities for continuous learning and development through training programs and career advancement initiatives. Our supportive work environment encourages teamwork, innovation, and work-life balance, ensuring our employees feel valued and motivated. Additionally, we promote a culture of recognition and reward, celebrating individual and team achievements regularly.

Equal Opportunity

Conduent Business Services India LLP is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. We are committed to creating an inclusive environment where every individual has the opportunity to succeed and thrive.

📌 Customer Experience Associate (India)
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📍 India