About The Company

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.

Conduent Business Services

India LLP is a global leader in business process services, leveraging innovative technology and a customer-centric approach to deliver scalable solutions across various industries. Our commitment to excellence and continuous improvement has established us as a trusted partner for organizations seeking efficiency, compliance, and enhanced customer experience. We foster a diverse and inclusive environment where every individual’s contribution is valued, and opportunities for growth are abundant.

About The Role

We are seeking a dedicated and detail-oriented Customer Support Associate to join our dynamic team. In this role, you will be the frontline representative of our company, providing exceptional service and support to our clients and their customers. Your primary responsibility will be to handle customer inquiries, resolve issues efficiently, and ensure a positive experience aligned with our service standards.

The ideal candidate will possess strong communication skills, problem-solving abilities, and a customer-focused mindset. This position offers an excellent opportunity to develop your career within a global organization committed to professional growth and operational excellence.

Qualifications The ideal candidate should possess a high school diploma or equivalent; additional certifications or vocational training related to customer service or technical support are advantageous.



Prior experience in a call center or customer support environment is preferred but not mandatory. Candidates should demonstrate excellent verbal and written communication skills, robust interpersonal skills, and the ability to work independently with minimal supervision.

Proficiency in basic computer applications, familiarity with CRM systems, and a keen attention to detail are essential. A proactive attitude, adaptability, and a commitment to delivering high-quality service are also important qualities for success in this role.

Responsibilities

- Respond promptly and professionally to customer inquiries via phone, email, or chat, ensuring adherence to established service level agreements (SLAs).
- Assess customer needs by reviewing case notes and engaging in effective communication to understand and address concerns.
- Provide accurate information regarding products, services, policies, and procedures in a warm and empathetic manner.
- Document all customer interactions thoroughly in the database, ensuring data accuracy and completeness.
- Identify opportunities for issue resolution and escalate complex or unresolved issues to senior team members or relevant departments.
- Follow established scripts and guidelines while maintaining flexibility to address unique customer situations.
- Assist customers in troubleshooting technical issues or navigating service platforms as required.




- Participate in ongoing training and development programs to stay updated on product knowledge and customer service best practices.
- Contribute to a positive team environment by sharing insights, supporting colleagues, and adhering to company policies and standards.
- Perform additional duties as assigned by management to support operational objectives and enhance customer satisfaction.

Benefits Conduent Business Services India LLP offers a comprehensive benefits package designed to support our employees' well-being and professional growth. Benefits include competitive salary packages, health insurance coverage, paid time off, and opportunities for career advancement within a global organization. We also provide ongoing training and development programs to enhance your skills and knowledge. Our inclusive work environment fosters diversity, equity, and inclusion, ensuring every employee feels valued and empowered.

Additionally, we promote work-life balance through flexible work arrangements and employee engagement initiatives aimed at creating a supportive and motivating workplace.

Equal Opportunity

Conduent Business Services India LLP is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. We are committed to fostering an inclusive environment where diversity is celebrated and every individual has the opportunity to succeed.

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