Customer Care Executive

Job Role: Inbound – Voice/Email/Chat

Industry: BPO / Call Centre

Functional Area: Customer Success, Service & Operations

Employment Type: Full Time,

Job Responsibilities

- Resolve customer complaints via Call/Email
- Responding promptly to customer inquiries
- Ensure customer satisfaction and provide qualified support
- Always provide splendid customer services to customers in a courteous manner.
- Have sufficient knowledge about the products and services and respond to all inquiries accordingly.
- Improve the Customers Experience with the Client Services by ensuring that the Customers Issues are attended promptly, and all their concerns are resolved immediately.
- Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers.




- Suggest effective ways through which the Client can promote its products and services and increase customer satisfaction.
- Ensure that customers confidential information is properly protected and only used for official purposes.

Desirable qualifications/Requirements

- Graduation is compulsary
- Good Communication skills (Written/Verbal) is the foremost priority
- Good customer service skills & should display good analytical abilities
- Prior experience in BPO voice process is an added advantage
- Flexibility to work in Rotational Shifts and Rotational offs
- 6 Days working

Salary : 23-25K monthly

Location : Work from Office / Noida

📌 Customer Care Executive (Noida)
🏢 IndiaMART InterMESH
📍 Noida