Functional Area: Customer Success, Service & Operations
Employment Type: Full Time,
Job Responsibilities
- Resolve customer complaints via Call/Email
- Responding promptly to customer inquiries
- Ensure customer satisfaction and provide professional support
- Always provide splendid customer services to customers in a courteous manner.
- Have sufficient knowledge about the products and services and respond to all inquiries accordingly.
- Improve the Customers Experience with the Client Services by ensuring that the Customers Issues are attended promptly, and all their concerns are resolved immediately.
- Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers.
- Suggest effective ways through which the Client can promote its products and services and increase customer satisfaction.
- Ensure that customers confidential information is properly protected and only used for official purposes.
Desirable qualifications/Requirements
- Graduation is compulsary
- Good Communication skills (Written/Verbal) is the foremost priority
- Valuable customer service skills & should display good analytical abilities
- Prior experience in BPO voice process is an added advantage
- Flexibility to work in Rotational Shifts and Rotational offs
- 6 Days working
Salary : 23-25K monthly
Location : Work from Office / Noida
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