25 Aug
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Eos globe
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Noida
Customer Service Executive – Blended Process: Handle customer interactions through voice, chat, and email channels . Resolve customer queries and complaints with accurate and timely solutions . Provide information regarding products, services, orders, and account-related concerns .
Follow defined SOPs, quality standards, and compliance guidelines . Maintain accurate customer records and update CRM/ticketing systems . Escalate complex issues to the appropriate department when required.
Conduct timely follow-ups to ensure issue resolution and customer satisfaction. Achieve assigned KPIs, SLAs, AHT, and quality targets . Maintain qualified communication, active listening, and a customer-focused approach .
📌 Customer Care Executive (Noida)
🏢 Eos globe
📍 Noida