Customer Assistance Manager-Recovery-Business Loans-Hardship Assistance Unit - Manage customer assistance activities focused on recovery of business loans.
- Handle hardship assistance cases within the business loans portfolio.
- Coordinate with customers to provide support and manage loan recovery processes.
- Work closely with internal teams to ensure effective resolution of loan hardship cases.
- Responsible for maintaining customer relationships during recovery and hardship assistance.
- Requires strong communication and negotiation skills.
- Role involves understanding financial products related to business loans.
- Focus on mitigating risks associated with loan defaults through customer engagement.
- Likely involves managing sensitive customer information and ensuring compliance.
- Requires ability to work in a energetic financial services environment.
📌 Customer Assistance Manager - Business Loans Recovery and Hardship Assistance (New Delhi)
🏢 Kotak Mahindra Bank
📍 New Delhi
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