Roles and Responsibilities:

- Conduct follow-up calls to customers for cross-verification of initial demo calls made by the sales team.
- Ensure that customer queries were appropriately addressed and validate the accuracy of the shared product information.
- Listen to and analyze demo call recordings to assess their overall quality, including product explanation, pitch clarity, and customer engagement.
- Observe and document any difficulties faced by customers during calls in understanding the product features, benefits, or usage.
- Maintain accurate and up-to-date customer information and call outcomes in the CRM system.
- Ensure all data entries are complete, well-organized, and follow the companys data management protocols.
- Analyze patterns from customer feedback and call reviews to identify recurring gaps in call quality or sales performance.
- Maintain accurate and up-to-date customer information and call outcomes in the CRM system.
- Ensure all data entries are complete, well-organized, and follow the companys data management protocols.

Additional Qualification and Skills:





- Ability to effectively handle customer interactions, understand their concerns, and maintain long-term engagement.
- Skill in evaluating client feedback constructively and converting it into actionable improvement strategies.
- Proficient in listening to and analyzing call recordings, identifying quality concerns, and preparing reports with explicit observations.
- Capable of spotting even subtle nuances during customer calls that might affect sales conversions or customer satisfaction.
- Excellent verbal and written communication to interact professionally with clients and internal teams.
- Experience in managing and updating data in CRM platforms with consistency and accuracy.

Role: Customer Service

Industry Type: Software Product

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Customer Success, Service & Operations - Other

Education

UG: Any Graduate

📌 Customer Associate (Ahmedabad)
🏢 Petpooja
📍 Ahmedabad