Contact Customers : Reach out via phone calls regarding past-due bills or loans.

Negotiate Repayment : Set up realistic payment schedules or structured settlement options.

Maintain Records : Log all customer interactions, agreements, and payment updates accurately in the database.

Resolve Disputes : Address billing errors, answer customer questions, and clear up account discrepancies.

Meet Targets : Achieve monthly recovery goals and productivity metrics.

Ensure Compliance : Follow legal collection laws (such as the FDCPA) and internal company policies Required Skills &

Qualifications Communication : Clear, polite verbal communication and active listening skills.

Negotiation : Strong persuasion and conflict-resolution abilities to handle difficult conversations.

Organization : Valuable computer literacy and data entry skills to manage CRM or collections software.

Experience : Prior background in collection, Specifically Recoveries/Writeoff

📌 Collection Telecaller (Mumbai)
🏢 M/s Finman Services
📍 Mumbai