Eligibility Criteria:

- For Female Employee shift time is 10:00 AM to 7:00 PM and For Male Employee Shift time is 2:00 PM to 11:00 PM.

Roles and Responsibilities:

- As a primary POC for the client, the Account Manager is responsible for the overall health of the portfolio assigned
- Influence key performance metrics of the portfolio- Usage Metrics, MRR (Monthly Recurring Revenue), NPS (Net Promoter Score) & Retention
- Use a consultative approach to help clients grow their business using Petpooja products & services
- Ensure timely renewals of products & services
- Do a need/prospect analysis to Up-sell/Cross-sell the relevant products
- Collaborate with Internal Teams to ensure top-notch service & support




- Give market insights/feedback of the product to the Tech team to enhance the product offerings
- Generate referral leads from your existing portfolio of clients
- Requires exceptional presentation & people skills to navigate different customer challenges.

Additional Qualification and Skills:

- Ability to plan, manage & report on business metrics

Role: Customer Success Associate

Industry Type: Software Product

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Customer Success

Education

UG: Any Graduate

📌 Client Success Executive (Ahmedabad)
🏢 Petpooja
📍 Ahmedabad