Key Responsibilities

Client Handling & Sales

- Handle gifting enquiries from individual, wedding, festive and corporate customers.

- Understand the customer's occasion, quantity, budget, product preferences and packaging requirements.

- Recommend suitable existing gifting options and identify opportunities for customisation.

- Encourage customers to explore personalised solutions where appropriate.

- Convert enquiries into confirmed orders through effective consultation and follow-up.

- Develop repeat business and referrals from existing customers.

Customised Gifting

- Work with customers to understand their preferred packaging, presentation and product combinations.

- Suggest creative and practical solutions within the customer's budget.

- Coordinate with the internal team responsible for packaging, inventory, customisation and vendors.

- Ensure customer requirements are accurately communicated and followed through to execution.

Multi-Outlet Coordination

- Handle gifting requirements originating from different outlets.

- Coordinate with outlet managers and the existing gifting/operations team.

- Track important orders and ensure requirements and timelines are communicated properly.

Client Relationship & Loyalty

- Maintain a database of gifting customers and their relevant preferences and occasions.

- Follow up after completed orders and collect meaningful customer feedback.

- Maintain relationships with existing clients for repeat gifting opportunities.

- Identify upcoming occasions such as weddings, festivals, birthdays and corporate gifting requirements.

- Develop relationships that can generate repeat business and referrals.

Content & Creative Support

- Identify opportunities to turn successful gifting orders into marketing content.

- Encourage customers, with appropriate permission,



to share unboxing videos, photographs or short testimonials.

- Identify interesting customisation and gifting ideas that can be showcased on social media.

- Work with the marketing/creative team on content ideas, product presentation and promotional campaigns.

- Contribute creative ideas for seasonal and festive gifting campaigns.

Upselling & Business Development

- Identify opportunities to increase order value through suitable packaging, products and customisation.

- Build relationships with corporate clients, wedding customers and other bulk-gifting customers.

- Develop repeat and referral opportunities from successful orders.

Requirements

Candidate Profile The ideal candidate should be:

- Confident and comfortable interacting with different types of customers.

- Extroverted with robust communication and interpersonal skills.

- Naturally sales-oriented and comfortable with upselling.

- Creative and able to suggest ideas rather than simply present existing products.

- Good at understanding customers needs and budgets.

- Proactive, energetic and willing to take ownership.

- Comfortable coordinating with multiple internal teams.

- Capable of working independently in a developing business function.

Relevant Experience

Experience specifically in sweets, gifting or restaurants are not mandatory.

Candidates may come from

- Hospitality — Front Office, Guest Relations or Sales

- Premium/luxury retail

- Beauty and wellness

- Spa or salon businesses

- Lifestyle brands

- Corporate gifting

- Events

- Client relationship management

- Consultative sales

- Other customer-facing businesses involving relationship building and upselling

A candidate with strong people skills, sales ability, creativity and ownership may be considered even without direct gifting-industry experience.

📌 Client Relations Executive (Kashipur)
🏢 HRorion
📍 Kashipur