CLIENT & OPERATIONS EXECUTIVE

Company: Arsa Impex

Location: Malad East, Mumbai — close to Malad East Station

Salary: ₹15000 - 22,000 per month

Experience: 2–4 years

Employment: Full time, Work from Office

About the Role

Arsa Impex is looking for a responsible and proactive Client & Operations Executive to take ownership of day-to-day coordination between clients, our internal team and manufacturing units.

This is not a conventional back-office role. The person will be responsible for ensuring that orders move smoothly from client confirmation through production coordination, delivery, alterations and post-delivery closure.

The ideal candidate should be comfortable following up repeatedly, maintaining trackers, speaking to clients professionally and taking ownership without being constantly reminded.

Key Responsibilities

Client Coordination

- Coordinate with school, corporate and institutional clients on day-to-day requirements.
- Maintain regular communication with clients regarding order status, measurements, deliveries and alterations.
- Understand and record client requirements accurately.
- Escalate important client issues to the management promptly.

Order & Factory Coordination

- Coordinate with factory teams regarding quantities, measurements, production status and dispatches.
- Follow up with factory teams for pending information and updates.
- Track order progress and identify delays before they affect the client.
- Ensure that client requirements are communicated correctly to the production team.

Alterations & Post-Delivery

- Maintain an alteration and replacement tracker.




- Follow up with the relevant factory/team until every alteration is completed.
- Coordinate replacement requirements.
- Follow up on client complaints after delivery and ensure closure.
- Maintain a clear record of pending and completed issues.

Reporting & Follow-up

- Maintain daily/weekly order status reports.
- Keep client-wise trackers updated.
- Follow up on pending approvals, information, measurements and documents.
- Highlight critical delays, mismatches or client concerns to management.

What We Are Looking For
- 2–4 years of experience in operations, client coordination, order management, sales coordination, apparel/textile, manufacturing or a similar role.
- Good spoken and written English.
- Strong follow-up skills.
- Good Excel/Google Sheets knowledge.
- Comfortable communicating on WhatsApp, phone and email.
- Highly organised and detail-oriented.
- Ability to manage multiple clients/orders simultaneously.
- Someone who takes ownership rather than waiting for instructions.
- Prior experience in garments, uniforms, textiles, manufacturing or B2B operations will be an advantage.

Important This role requires someone who can get things done.

You will often have to follow up with different people, chase pending information, identify gaps and ensure that tasks are closed. If you are someone who is organised, persistent and enjoys taking responsibility, this role is for you.

Salary: ₹22,000/month

Interested candidates can share their CV with relevant experience at [email protected]

Pay: ₹15,000.00 - ₹22,000.00 per month

Work Location: In person

📌 CLIENT & OPERATIONS EXECUTIVE (Mumbai)
🏢 ARSA IMPEX
📍 Mumbai