About CIBC:

CIBC is a leading North American bank, with a history of more than 150 years of living our purpose - to help make your ambition a reality. Client relationships are at the centre of our strategy, and our growth is enabled by a highly engaged and connected global team. From digital banking to community impact, we’re proud to drive progress for our clients and our communities.

Recognized for our culture, award-winning innovation and community investment, CIBC continues to evolve by putting people and progress at the centre of everything we do.

About CIBC India:

CIBC India is a technology and operations hub in Hyderabad, where you’ll be part of our highly engaged and global team, and play a central role in supporting our growth. Whether you’re driving innovation in digital banking or streamlining client onboarding, you’ll be part of a culture recognized for excellence and investment in people. At CIBC India, people and progress are at the centre of what we do: you’ll develop skills, collaborate with industry leaders, and see your ideas realized in a culture that values progress and belonging.

We provide cutting-edge resources, ongoing learning, and a supportive environment where people come first. If you’re ready to create meaningful change and build your future, CIBC India is where your ambition meets opportunity.

What CIBC India Offers:

At CIBC India, your goals are a priority. We start with your strengths and ambitions and strive to create opportunities to tap into your potential. We aspire to give you a career that goes well beyond your compensation.

- We work to recognize you in meaningful, personalized ways including competitive fixed pay, performance-based incentive programs, a family-first benefits program, employer contributions for your retirement, attractive time off and leave offerings, wellbeing support, and MomentMakers, our social, points-based recognition program
- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients worldwide




- We cultivate a culture where you can express your ambition through initiatives like Purpose Day, a paid day off dedicated for you to use to invest in your growth and development

What You’ll Be Doing (position summary):

This Role required a diligent and detail-oriented Change Coordinator to support the change management process within our technology organization. The ideal candidate will be responsible for creating change tickets, coordinating approvals, and representing changes at Technology Advisory Boards (TAB) and Change Advisory Boards (CAB).

At CIBC India we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (including on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed (responsibilities):

- Create and manage change tickets in accordance with established change management procedures.
- Coordinate and track the approval process for technology tasks and changes, ensuring all necessary documentation and stakeholder signoffs are obtained.
- Represent proposed changes at Technology Advisory Boards (TAB) and Change Advisory Boards (CAB), providing clear and concise summaries of change requests.
- Act as a liaison between technical teams, business stakeholders, and governance boards to ensure effective communication and understanding of change impacts.
- Maintain accurate records of change requests, approvals, and outcomes in the change management system.
- Monitor and report on the status of change tickets, escalating issues and risks as needed.
- Support post-implementation reviews and contribute to continuous improvement of the change management process.




- Adhere to all Enterprise Change Management processes, including 24hr change ticket closure window.

CROSS-FUNCTIONAL RELATIONSHIPS:

- Work closely with Project Managers and Enterprise Change Management

COMPLIANCE REQUIREMENTS/RESPONSIBILITIES:

- As an employee of CIBC, the incumbent must comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls.

AUTHORITIES/DECISION RIGHTS:

- As a key contributor to the business unit, this job has the authority to recommend changes to business processes in order to enhance operational efficiency and effectiveness.

JOB DIMENSIONS:

- Individual contributor role focused on Change management, process coordination, stakeholder engagement, and ensuring technology changes are efficiently managed and governed

Experience: 3-5 years of experience

Who You Are (skills/qualifications):

Bachelors in Computer Science, Engineering, Information Technology, or related fields.

Must Have Skills:

- 3-5 years’ experience with IT change management processes and tools (e.g., ServiceNow, Jira).
- Solid organizational and administrative skills, with attention to detail.
- Excellent written and verbal communication skills.
- Ability to work collaboratively with technical and non-technical stakeholders.
- Familiarity with ITIL or similar frameworks is an asset.
- Proactive approach to problem-solving and process improvement.
- Business Oriented, Communications, Group Problem-Solving, Long-Term Planning, Meeting, Management, Organizational Change Management, Resource Coordination, Results-Oriented, Time Management, Waterfall Model

Good to Have:

- Experience presenting at governance boards or similar forums

Privacy:

By proceeding with the creation of a profile and submitting an application in response to this job posting, you acknowledge and agree that your personal data will be collected, used, retained and disclosed by CIBC India and its affiliates, as described in the Candidate Privacy Statement.

📌 Change Coordinator - Servicenow-28840] (Hyderabad)
🏢 CIBC India
📍 Hyderabad