About Lead India

Lead India is a Delhi bases law firm that makes professional legal assistance accessible, transparent, and client-friendly. We help individuals and businesses connect with experienced advocates for legal consultation, documentation, court matters, marriage-related services, banking disputes, consumer cases, corporate compliance, and other legal requirements.

Role Overview

We are looking for an experienced and result-oriented Call Center Sales Manager to lead a team of 20–25 Relationship Officers. The candidate will be responsible for maximizing lead utilization, improving conversions, training and motivating the team, monitoring follow-ups, and achieving daily and monthly sales targets. Preferred who handled credit card sales team or similar role.

Key Responsibilities

Manage and supervise a calling and sales team of 20–25 members.

Ensure timely lead allocation, follow-up, and maximum lead utilization.

Set and monitor daily, weekly, and monthly conversion targets.

Review calls, lead status, bookings, and individual team performance.

Train team members in sales communication, objection handling, follow-ups, and closing.

Motivate and guide underperforming employees through regular coaching.





Improve conversion rates while maintaining a professional client experience.

Prepare daily MIS reports and share performance updates with management.

Ensure proper and timely updating of leads in the CRM.

Coordinate with legal, service, and operations teams for smooth client onboarding.

Identify process gaps and implement strategies to improve productivity and revenue.

Required Qualifications

Bachelor’s degree in Business, Marketing, Management, or a related field.

Minimum 3–5 years of experience in call center sales, telesales, or lead conversion.

Proven experience managing a team of at least 15–25 employees.

Strong leadership, communication, training, and motivational skills.

Positive understanding of CRM systems, lead funnels, call monitoring, and MIS reporting.

Ability to work under targets and take ownership of team performance.

Experience in legal services, education, insurance, finance, or other service-based industries will be preferred.

Key Performance Indicators

Lead utilization and follow-up rate

Team conversion and booking rate

Revenue and target achievement

Call quality and CRM discipline

Team productivity and attendance

Training effectiveness and performance improvement

📌 Call Center Sales Manager (Delhi)
🏢 Lead India
📍 Delhi