Key Responsibilities

- Call Handling: Answer inbound calls and make outbound calls in a courteous, skilled, and timely manner.
- Appointments: Schedule, reschedule, or cancel patient appointments based on doctor availability.
- Information Delivery: Provide details on hospital services, department timings, doctor schedules, and health packages.
- Data Entry: Register and update patient information accurately in the Hospital Information System (HIS) or Electronic Health Records (EHR).
- Coordination: Connect callers with appropriate departments or escalate critical issues and complaints.
- Follow-ups: Conduct reminder calls, post-discharge follow-ups, and gather patient feedback.
- Compliance: Maintain strict patient confidentiality and adhere to healthcare data privacy rules.
- Qualifications & Skills
- Education: Any Degree.
- Experience: 0 to 3 years experience in hospitals or diagnostics
- Communication: Excellent verbal and written communication skills in local languages and English.
- Soft Skills: High empathy, active listening, patience, and a problem-solving attitude
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Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Call Center Executive (Lajpat Nagar)
🏢 IBS Hospital
📍 Lajpat Nagar