Role Overview

We are looking for a Customer Success & Growth Manager to build and manage strong client relationships, ensure high customer satisfaction, and drive business growth through retention, upselling, cross-selling, and multi-product adoption. The ideal candidate should possess strong consultative selling skills and be capable of managing the complete customer lifecycle while promoting Anantya.ai's communication and AI solutions.

Key Responsibilities

- Sales & Solution Consulting

● Drive consultative sales of WhatsApp Business API, SMS, RCS, AI Chatbots, Web Chat, and other CPaaS offerings.

● Identify customer requirements and recommend the most suitable communication and automation solutions.

● Promote multi-product adoption by cross-selling complementary products and platform add-ons.

● Deliver product demonstrations, presentations, and solution consultations to prospective and existing clients.

- Client Relationship Management

● Act as the primary point of contact for assigned clients.

● Build and nurture long-term client relationships.

● Ensure high client satisfaction, engagement, and proactive account management.

● Manage customer feedback and drive the global feedback & testimonial collection mechanism.

- Client Onboarding & Customer Success

● Assist clients with onboarding and implementation.

● Ensure smooth adoption of WhatsApp API, SMS, RCS, AI solutions, Web Chat, and other platform offerings.

● Coordinate with internal teams to ensure timely issue resolution and successful customer onboarding.

- Revenue Growth & Retention

● Identify upsell, renewal, and cross-selling opportunities across the customer base.

● Drive adoption of additional products including AI, RCS, Web Chat, and platform add-ons.

● Maximize customer engagement, wallet share, and long-term account value.

● Ensure timely contract renewals and retention.

- TringMe Pre-Sales





● Manage the end-to-end pre-sales lifecycle for TringMe, including requirement gathering, solution consulting, product demonstrations, proposal support, and coordination with internal teams until deal closure. 6. Coordination & Execution

● Work closely with Sales, Product, Support, Marketing, and Technical teams.

● Ensure timely resolution of customer issues or escalations during feedback sessions.

Key Requirements

● Minimum 1–2 years of experience in Client Success, Account Management, Sales, or Business Development.

● Experience in consultative selling of SaaS or communication platforms.

● Strong understanding of WhatsApp Business API, SMS, RCS, AI Solutions, Web Chat, and CPaaS products. ● Excellent communication, presentation, and relationship management skills.

● Ability to manage multiple enterprise accounts simultaneously.

● Strong problem-solving and stakeholder management capabilities.

Preferred Skills

● Experience in multi-product B2B SaaS selling.

● Hands-on knowledge of AI solutions, WhatsApp Business API, RCS, SMS, and customer engagement platforms.

● Experience handling pre-sales demonstrations and solution consulting.

● Familiarity with CRM platforms and sales pipelines.

● Experience in collecting customer feedback, testimonials, and case studies. KPIs / Success Metrics

● Client Retention Rate (≥ 90–95%)

● Revenue from Upselling & Cross-selling

● Multi-product Adoption Rate

● AI, RCS & Web Chat Sales Contribution

● TringMe Pre-sales Conversion Rate

● Customer Testimonials & Case Studies Generated

● Response & Resolution TAT

● Account Growth & Customer Engagement

Why Join Anantya.ai?

● Work with a quick-growing CPaaS platform

● Exposure to WhatsApp, automation, and AI-driven solutions

● Opportunity to grow in B2B sales and customer success

● Dynamic and collaborative work environment

Salary

- 30,000-40,000/-

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