Company Description EASY SERVE Communication is a technology-driven CPaaS (Communication Platform as a Service) company that helps businesses simplify, automate, and scale customer communication. With over a decade of experience in CPaaS and IT innovation, the company offers an integrated communication ecosystem spanning SMS, WhatsApp, RCS, Voice, IVR, Email, Contact Centre, Chatbot, Voice AI, and Business Automation. Its solutions enable organizations to reach customers at the right time, through the right channels, with measurable outcomes.

EASY SERVE supports startups, SMEs, and enterprises across sectors such as real estate, BFSI, education, healthcare, logistics, and e-commerce. The company’s vision is to make business communication easier, smarter, and scalable to drive stronger connections and sustainable growth.

Role Description This is a full-time, in office Business Development Manager role based in Dwarka.

The Business Development

Manager will identify and pursue new business opportunities, nurture leads, and build strong relationships with clients across target industries. Daily responsibilities include conducting market research, managing the sales pipeline, preparing proposals and presentations, negotiating contracts, and collaborating with internal teams to align solutions with client needs. The role also involves tracking performance metrics, providing accurate forecasts, and representing EASY SERVE Communication at meetings,



events, and client engagements.

The Business Development

Manager is expected to proactively contribute to revenue growth and help expand the company’s footprint in CPaaS and communication solutions.

Qualifications

- Proven experience in business development, B2B sales, or account management in technology, telecom, SaaS, or CPaaS domains.
- Strong skills in lead generation, pipeline management, prospecting, and relationship building with corporate clients.
- Ability to conduct market research, analyze customer needs, and translate requirements into tailored solution proposals.
- Excellent negotiation, presentation, and communication skills, with the ability to influence decision-makers.
- Comfort working with digital communication solutions such as SMS, WhatsApp Business API, Contact Centre, Voice, and automation platforms (experience in CPaaS is an advantage).
- Results-driven mindset with strong planning, organization, and time-management abilities.
- Capability to collaborate cross-functionally with technical, marketing, and operations teams to ensure successful client onboarding and retention.
- Bachelor’s degree in Business, Marketing, IT, or a related field; MBA or equivalent postgraduate qualification is a plus.
- Prior experience in sectors such as BFSI, real estate, education, healthcare, logistics, or e-commerce is beneficial.

📌 Business Development Manager (Dwarka)
🏢 Easy Serve Communication
📍 Dwarka