· Handle and maintain Home Loan application files and customer documents . · Collect, verify, organize, and maintain all required documents from customers. · Follow up with customers for pending or incomplete documents . · Coordinate with customers on a daily basis regarding file status and requirements. · Coordinate with bank representatives for file login, processing, queries, approvals, and disbursement . · Check bank queries raised on loan files and coordinate with customers to resolve queries within the required timeline . · Monitor each file from login to sanction and disbursement . · Identify incomplete files and take necessary action to convert them into complete and processable files .



· Ensure that all required documents and information are submitted to the bank correctly. · Maintain proper records and regular updates of all active and pending files. · Follow up regularly with customers and bank teams to avoid delays in the loan process. · Ensure timely completion of documentation and other back-office formalities. · Provide regular updates to the senior team regarding file status, pending documents, bank queries, and expected timelines . · Maintain confidentiality and proper handling of customer and financial documents.

📌 Back Office Executive (Ahmedabad)
🏢 Zatpatloans Advisory Services
📍 Ahmedabad