Position Title: Associate - Student Support Operations

Business Unit: WP International

Experience: 1+ yrs

Location: Marol, Mumbai

Shift Timing: 12:30 PM to 9:30 PM (Mon to Sat)

About the Role

We are seeking a Associate - Student Support Operations/Program Coordinator to support the smooth execution and management of programs across multiple stakeholders. The ideal candidate will have strong analytical abilities, excellent communication skills, and a proactive approach to problem-solving. This role requires close collaboration with internal teams, learners, and external partners to ensure seamless program operations and learner experience.

Key Responsibilities

- Assist in end-to-end program execution, including scheduling, tracking, and reporting.
- Coordinate with internal teams, faculty, and external partners to ensure timely delivery of program milestones.
- Manage learner onboarding, communication,



and engagement throughout the program lifecycle.
- Collect, analyze, and interpret program-related data to identify trends, gaps, and opportunities for improvement.
- Act as a primary point of contact for learners and stakeholders, addressing queries promptly.

Requirements

- Bachelor’s degree
- 1–2 years of experience in program coordination, operations, or a similar role
- Strong analytical skills with proficiency in MS Excel, and basic data interpretation.
- Excellent verbal and written communication skills with the ability to interact effectively with diverse stakeholders.
- Highly organized, detail-oriented, and able to manage multiple tasks simultaneously.
- Ability to work in a fast-paced setting with minimal supervision.

📌 Associate - Student Support Operations | BU: WP International (Mumbai)
🏢 upGrad International
📍 Mumbai