Assistant Manager – Operations | Trivandrum

ECESIS Group is looking for an experienced and dynamic Assistant Manager – Operations to lead BPO operations, drive performance, and ensure client satisfaction.

Key Requirements:

- 5+ years of BPO experience
- Minimum 3 years as a Team Lead
- Mandatory client management experience
- Non-Voice BPO operations experience
- Experience managing 15–20 member teams
- Mortgage industry experience is an added advantage
- MBA / Post Graduation in Business Management

Key Responsibilities:

- Manage day-to-day BPO operations and team performance
- Lead, mentor, and develop Team Leaders and employees
- Monitor KPIs, SLAs, quality, and compliance
- Manage client communication and escalations
- Drive process improvements and operational efficiency
- Ensure timely delivery and client satisfaction

? Location: Trivandrum ? Employment Type: Full time

? Shift: Day / Night (Night shift allowance applicable)

? Vacancy: 1

? Interested candidates can share their updated CV at:

[email protected]

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📌 Assistant Manager Operations (Thiruvananthapuram)
🏢 ECESIS
📍 Thiruvananthapuram