– Assistant Manger – AMC Sales & Service

Department: After Sales Service

Experience: Minimum 4 Years

CTC: Up to ₹6.6 LPA

Role: AMC Sales & Service

Job Summary

We are looking for an experienced Assistant Manger – AMC Sales & Service to manage after-sales service, customer relationships, AMC/spares business, service partner coordination, and technical support.

Key Responsibilities

- Ensure timely execution and closure of service, warranty, and non-warranty calls.
- Handle customer complaints and ensure closure with RCA.
- Manage AMC and spares sales, lead conversion, and order closure.
- Monitor regional after-sales business and KRA achievement.
- Coordinate with Service Partners and Authorized Installation Contractors.
- Conduct installation, troubleshooting, spares selection, and product awareness training.
- Conduct performance audits, product campaigns, and process audits.




- Monitor project/service status and provide timely updates to HO and customers.
- Minimize QAR and Cost of Poor Quality (COPQ).
- Support techno-commercial discussions and negotiations.

Requirements

- Strong AMC Sales & Service experience.
- Excellent customer handling and communication skills.
- Knowledge of RCA, FMEA, site handling, spares and AMC management.
- Strong techno-commercial and negotiation skills.
- Proficiency in CRM, SAP, and MS Office.
- Result-oriented and analytical approach.
- Willingness to travel extensively.

Ideal Candidate: Professionals with 4+ years of experience in After Sales Service, AMC Sales, Service Engineering, or Technical Customer Support with robust exposure to AMC/spares business and customer handling.

📌 Assistant Manager – AMC Sales & Service (Bengaluru)
🏢 2COMs
📍 Bengaluru