- Assist the Front Office Manager in managing daily front office operations.
- Supervise and guide Front Office Executives, Associates, and other team members.
- Ensure smooth check-in and check-out procedures.
- Handle guest queries, requests, and complaints professionally.
- Ensure proper room allocation and coordination with Housekeeping.
- Monitor room status and ensure accurate updates in the PMS.
- Maintain proper records of guest information, payments, and billing.
- Coordinate with Housekeeping, F&B;, Engineering, Security, and other departments.
- Ensure VIP arrivals, special requests, and guest preferences are properly managed.
- Monitor front desk cash handling and shift closing procedures.
- Conduct regular briefings and ensure proper handover between shifts.




- Train and coach front office team members on hotel standards and procedures.
- Ensure compliance with hotel policies, SOPs, and guest service standards.
- Assist in preparing duty rosters and managing staff attendance.
- Monitor guest feedback and take corrective action where required.
- Prepare and review daily front office reports.
- Support the Front Office Manager during audits and inspections.
- Handle emergency situations and guest issues as per hotel procedures.
- Maintain a professional appearance and ensure the team follows grooming standards.

Advantages:
- Food provided
- Health insurance
- Leave encashment
- Provident Fund

Work Location: In person

📌 Assistant Front Office Manager (Marol)
🏢 Aralia Hotels
📍 Marol