Role Description Job Title: ServiceNow Architect (Enterprise / Platform Architect)

Experience: 10+ Years

Employment Type: Full-TimeJob Summary:We are seeking a highly experienced ServiceNow Architect with 10+ years of IT experience and deep expertise across multiple ServiceNow modules including ITOM, CMDB, CSM, and ITAM (SAM & HAM). The ideal candidate will be responsible for defining platform architecture, driving large-scale implementations, and ensuring best practices, scalability, and governance across the ServiceNow ecosystem.Key Responsibilities:

- Define and own the end-to-end ServiceNow architecture and roadmap

- Design scalable solutions across
- ITOM (Discovery, Service Mapping, Event Management)
- CMDB (data model, governance, CSDM framework)

- CSM (Customer Service Management)
- ITAM (Software Asset Management & Hardware Asset Management)
- Lead enterprise-wide implementations and platform transformations
- Establish CMDB strategy, data governance, and health metrics
- Architect integrations with enterprise systems using REST/SOAP APIs, MID Server, and IntegrationHub
- Define and enforce development standards, best practices, and governance models
- Guide teams on ServiceNow data model, security, and performance optimization
- Collaborate with stakeholders, enterprise architects, and leadership teams
- Lead design workshops, solutioning sessions, and architecture reviews
- Oversee platform upgrades, releases, and risk mitigation strategies
- Mentor developers, BAs, and administrators




- Ensure alignment with frameworks like CSDM, ITIL, and enterprise architecture standards
- Evaluate new ServiceNow capabilities and drive adoption

Required Skills & Qualifications:
- 10+ years of overall IT experience with extensive ServiceNow expertise
- Proven experience as a ServiceNow Architect / Lead

- Solid expertise in
- ITOM (Discovery, Service Mapping, Event Management)

- CMDB architecture and governance

- CSM implementations
- ITAM (SAM Pro & HAM)
- Deep understanding of CSDM (Common Service Data Model)
- Strong experience in integrations (REST, SOAP, IntegrationHub, MID Server)
- Proficiency in ServiceNow scripting (JavaScript, Glide APIs)
- Experience with Flow Designer and automation frameworks
- Strong knowledge of platform performance, scalability, and security
- Experience in large enterprise implementations and multi-instance environments
- Strong problem-solving and analytical skills

Preferred Qualifications:

- ServiceNow certifications:

- CSA (Certified System Administrator)

- CAD (Certified Application Developer)
- CTA (Certified Technical Architect) – highly preferred
- CIS certifications (ITOM, CSM, ITAM)
- Knowledge of cloud platforms (AWS, Azure, GCP)
- Experience with DevOps, CI/CD pipelines
- Familiarity with enterprise architecture frameworks (TOGAF)

Skills software engineering,sdlc,api development,api integration,application deployment, Skills software engineering,sdlc,api development,api integration,application deployment,

📌 Architect II - Enterprise Solutions (Chennai)
🏢 UST
📍 Chennai