– Application Support Engineer

Location: Bangalore

Employment Type: Full time

Experience Required: 2+ years of relevant application support experience

About the Role

We are hiring an Application Support Engineer to provide front-line technical support for the tax, accounting, and workflow applications used across the organization. The selected candidate will play a key role in ensuring business users can work without interruption, issues are resolved quickly, and support processes follow ITIL standards.

The candidate must have hands-on experience supporting one or more of the following applications:

Drake – Professional tax preparation n software for individual and business tax filings

Lacerte – Intuit professional tax software for complex individual and business returns

QuickBooks – Accounting and bookkeeping platform for client financial management

Transaction Pro – Data import/export utility for QuickBooks and accounting transactions

UltraTax – Thomson Reuters tax compliance and preparation software

CCH Axcess – Wolters Kluwer cloud-based tax, audit, and accounting workflow platform Key Responsibilities

Provide day-to-day support, troubleshooting, and resolution for Drake, Lacerte, QuickBooks, Transaction Pro, UltraTax, and CCH Axcess.

Log, track, and manage incidents, service requests, and problems through to resolution using the ITIL framework.

Communicate proactively and clearly with end users, tax/accounting teams, and vendor support teams.

Follow ITIL standards for Incident, Problem, Change, and Service Request management.





Maintain knowledge base articles and standard operating procedures for supported applications.

Monitor application health, perform routine checks, and assist with updates, patches, and deployments.

Escalate complex or critical issues with accurate, well-documented information.

Must-Have Requirements

Excellent verbal and written communication skills – mandatory. The candidate must be able to explain technical issues clearly to both technical and non-technical users.

Solid understanding of ITIL standards and best practices in support operations.

Strong troubleshooting and analytical skills.

Experience with incident/ticket management tools.

Ability to work under pressure, prioritize multiple issues, and meet SLA commitments.

Willingness to work standard business hours / rotational shifts / on-call support as required. Good-to-Have

2+ years of experience supporting tax, accounting, or financial applications, specifically: Drake, Lacerte, QuickBooks, Transaction Pro, UltraTax, and/or CCH Axcess.

Experience with incident/ticket management tools such as ServiceNow, Jira, Zendesk.

Experience with SQL, database queries, APIs, or scripting.

Familiarity with cloud/SaaS platforms and application integrations.

Certifications such as ITIL Foundation, CompTIA A+, or relevant vendor certifications.

- Degree in Information Technology, Computer Science, or a related field.

L2 5 TO 8 YEARS

APPLICATION SUPPORT ENGINEER -

5 DAYS BLR OFFICE.

Tat - urgent requirement.

Drake

Us taxation

Lacerte, Quick box, transaction pro, CCH AXCESS, ULTRATAX.

📌 Application Support Engineer (Bengaluru)
🏢 NovL Solutions
📍 Bengaluru