Key Responsibilities

Provide day-to-day support for Educational Loan processes in Salesforce (SFDC).

Monitor and manage loan application records, customer details, and workflow statuses.

Troubleshoot and resolve Level 1 application-related issues.

Coordinate with business users, IT teams, and stakeholders for issue resolution.

Maintain data accuracy and ensure timely updates in SFDC.

Track incidents, service requests, and enhancement requests.

Prepare daily, weekly, and monthly reports using Excel.

Perform data validation, reconciliation, and quality checks.

Support UAT (User Acceptance Testing) and system enhancements.

Document issues, resolutions, and process updates.

Ensure compliance with organizational policies and process guidelines.

Required Skills

Technical Skills

Basic knowledge of Salesforce (SFDC).

Application Support experience.

Basic Excel skills

VLOOKUP/XLOOKUP

Pivot Tables

Sorting & Filtering

Conditional Formatting

Basic Formulas (SUM, COUNTIF, IF)

📌 Application Support Engineer (Mumbai)
🏢 Quality Engineering
📍 Mumbai