Job Summary

Synechron is seeking an L3 Application Support & Development Analyst with 8–10 years of experience in application and production support. The role will maintain the stability, availability, and performance of critical applications in Windows environments while using PowerShell automation to improve operational efficiency.

The analyst will troubleshoot complex issues, support releases and upgrades, perform root-cause analysis, and collaborate with development, infrastructure, database, and business teams. The position is based in Pune and requires working from the office three days per week.

Software Requirements

Required

- 8+ years of application or production support experience.
- Strong PowerShell scripting and automation experience.
- Windows Server 2016, 2019, and/or 2022.
- IIS administration.
- Windows Services, Active Directory, Task Scheduler, and Event Viewer.
- Application, middleware, and server troubleshooting.
- SQL Server and practical SQL query debugging.
- Monitoring, deployment, patching, and release support.
- Incident, problem, and change management experience.
- Experience supporting applications within agreed service levels.

Preferred
- Experience developing automated test frameworks integrated with delivery pipelines.
- Knowledge of cloud-hosted Windows applications.
- Experience with monitoring and observability tools.
- Practical use of generative AI or agentic tools for support, testing, or automation.
- ITIL certification or equivalent service-management training.

Overall Responsibilities

- Provide Level 3 support for enterprise and business-critical applications.
- Investigate and resolve complex application, middleware, server, and database issues.
- Develop and maintain PowerShell scripts for monitoring, deployment, testing, and operational automation.
- Monitor application health and identify risks before they affect business operations.
- Perform root-cause analysis and implement corrective and preventive actions.
- Support application deployments, upgrades, patching, and release activities.
- Participate in major incident, on-call, problem, and change management processes.
- Maintain support documentation, knowledge articles, and operational runbooks.
- Identify opportunities to replace manual processes with reliable engineering solutions.

Expected Outcomes
- Applications remain stable, available, and performant.
- Incidents are resolved within agreed service levels.
- Recurring issues are reduced through effective RCA and automation.
- Releases and operational changes are completed safely.
- Support procedures and technical documentation remain accurate and usable.

Technical Skills (By Category)

Programming and Scripting

Essential

- PowerShell scripting and automation.
- Windows command-line tools.
- SQL for querying and troubleshooting.

Preferred

- Python or another scripting language.
- Experience using AI-assisted development or automation tools responsibly.

Databases and Data Management

Essential

- SQL Server administration support and query troubleshooting.
- Understanding of database connectivity, transactions, permissions, and data validation.




- Ability to identify whether an issue originates in the application, database, or infrastructure.

Preferred

- Experience with database performance analysis and reconciliation.
- Knowledge of backup, recovery, and data-retention practices.

Cloud Technologies

Essential

- Understanding of Windows-based application hosting environments.

Preferred

- Experience supporting applications hosted on cloud platforms.
- Knowledge of cloud monitoring, identity, storage, and virtual machine services.
- Awareness of resource-productive and cost-conscious cloud operations.

Frameworks and Libraries

Essential

- PowerShell modules and Windows administration tools.
- IIS application hosting and configuration.

Preferred

- PowerShell testing frameworks.
- Automation libraries or reusable operational components.

Development Tools and Methodologies

Essential

- Incident, problem, and change management.
- ITIL-aligned production support practices.
- Version control and release processes.
- Monitoring, logging, alert management, and operational documentation.
- Experience working with delivery pipelines.

Preferred

- Automated test frameworks running through CI/CD pipelines.
- Infrastructure automation and configuration-management tools.
- Observability and application performance-monitoring platforms.

Security Protocols

Essential

- Windows access controls and Active Directory.
- Secure handling of credentials and configuration data.
- Least-privilege access and separation of duties.
- Awareness of patching, vulnerability management, audit logging, and secure scripting.

Preferred

- Experience supporting security reviews, access certification, and compliance controls.

Experience Requirements

- 8–10 years in application support, production support, systems support, or a related role.
- Strong experience supporting complex application landscapes with multiple technical dependencies.
- Demonstrable experience taking ownership of unfamiliar systems and becoming productive through structured investigation and documentation.
- Experience supporting testing or quality activities when required, including taking responsibility for a specific application area or region.
- Experience working with distributed, cross-functional teams.
- Financial services, regulated industries, or high-availability environments are preferred.
- Equivalent practical experience, technical training, certifications, or demonstrable project delivery may substitute for specific educational requirements.

Day-to-Day Activities

- Monitor applications, servers, services, logs, alerts, and scheduled jobs.
- Investigate incidents using PowerShell, Event Viewer, IIS logs, SQL queries, and monitoring data.
- Restart or reconfigure services, validate fixes, and coordinate escalations.




- Develop scripts to automate repetitive support and testing tasks.
- Support deployments, releases, patching, and environment changes.
- Participate in daily support meetings, incident reviews, release discussions, and service-management forums.
- Collaborate with development, infrastructure, database, testing, and business teams.
- Document known errors, fixes, system dependencies, and operational procedures.
- Prepare RCA reports and track corrective actions.

The role may participate in on-call support and major incident response. The analyst may make operational decisions within approved procedures and escalate matters involving significant business, security, or service risk.

Qualifications

- Bachelor’s or master’s degree in computer science, information technology, data engineering, data science, or a related discipline, or equivalent practical experience.
- ITIL, Microsoft, Windows, PowerShell, database, or cloud certifications are preferred.
- Completion of applicable Synechron training in security, compliance, service management, and operational procedures.
- Ongoing development in Windows administration, PowerShell, automation, testing, cloud technologies, and responsible AI use is expected.

Professional Competencies

- Structured troubleshooting and evidence-based problem solving.
- Ability to analyze complex systems and identify root causes.
- Clear communication with technical teams and business stakeholders.
- Effective collaboration during incidents, releases, and improvement initiatives.
- Ability to work independently while maintaining appropriate escalation and documentation.
- Adaptability when learning unfamiliar applications, processes, and technology landscapes.
- Practical innovation through automation, testing, and process improvement.
- Effective management of incidents, priorities, deadlines, and operational risks.
- Commitment to service quality, security, reliability, and sustainable use of technology resources.

S​YNECHRON’S DIVERSITY & INCLUSION STATEMENT Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company.

We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

Candidate Application Notice

📌 Application Support Engineer – Windows, PowerShell & SQL Server (Pune)
🏢 Synechron
📍 Pune